New!!! Whenwhyhow listed as a Gartner Cool Vendor in CRM Customer Service & Support https://www.whenwhyhow.tech/Post_20200615.html Whenwhyhow provides a Customer Mindset Analytics platform to understand better the enterprise customer or end-users and provide personalization tips, mainly for Chatbot emerging enterprise-customer channel. Whenwhyhow transforms customer behaviour knowledge into #DigitalEmpathy easy to use and integrate with whatever digital channels (conversational or not) Our customer data platform (CDP) uses a myriad of data sources are combined with enterprise self-defined (using a web-based tool) data models and standardized APIs to feed the data. The idea is to focus in the of "non-sensitive" data to offer a solution to improve interactions with the customer care. A hand-tailored product for big brands needing to be careful with the data management and leaving the direct API use of the messaging client to the client to ensure conversational privacy.
| Website | http://www.whenwhyhow.tech |
| Employees | 3 (1 on RocketReach) |
| Founded | 2018 |
| Technologies |
HTML
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Google Analytics
,
Google Tag Manager
+13 more
(view full list)
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| Industry | IT Services and IT Consulting |
| Keywords | Customer Analytics, Customer Understanding, Customer Experience, Customer Intelligence, Customer Success Platform, Customer Insights, Customer Service Analytics, Voice Of Customer, Customer Feedback Analysis, Customer Support Analytics, Crm Analytics, Customer Relationship Management, Customer 360, User Behavior Analytics, Digital Customer Experience, Data Analytics Platform, Customer Journey Analytics, Business Intelligence |
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