West Wind Technology Solutions Information

Our Mission: Our goal is to help businesses and organizations manage their technology so that they can focus on their core functions. We minimize the daily hassles involved with using and managing technology, creating an environment that allows for efficient workflow and stay current with the changing technology world to leverage tools that enable your business to grow. You can depend on our integrity and attention to detail to care for your technology and provide solutions that are best for your business. Your Business depends on the stability, security and efficiency or your technology and IT systems. We value integrity and attention as your IT and Technology Service Provider. We deliver all of these benefits to your bottom line: •Quick Response - A live person will answer your call or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location. •Single Point of Contact - You speak with your technician, not a scheduling person or a Help Desk somewhere. •Experienced - We attend continuing education on a regular basis to allow us to stay current with the latest technology. We won't be sending out warm bodies to train on your dime! •Business savvy - We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company. •One Stop Shop - We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. •Proactive Support - Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, we manage your network to identify issues and address them BEFORE they become problems, rather than putting out fires. •No Geek Speak - You deserve to have your questions answered in plain English. We will clearly explain what is happening so you understand. •100% Satisfaction Guarantee - We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.