Wesley Purcell Email & Phone Number
Sr. Director, Contact Center Transformation @ GEICO
5 free lookup(s).
Wesley Purcell Location
- Boerne, TX, US
Wesley Purcell Work
- 2024 - now Sr. Director, Contact Center Transformation @
- 2022 - 2024 Head of Digital Self-Service @
- 2019 - 2022 Head of Contact Center Engineering, Product Management and Strategy @
- 2012 - 2019 Head of Digital Channels, Assistant Vice President @
- 2008 - 2012 Corporate Applications Engineering, Executive Director @
- 1996 - 2008 Auto and Life Insurance Engineering, Executive Director @
- 1991 - 1995 Operations Manager @ Jardine Foods
- 1986 - 1991 Operations Manager @ Adams Extract
Wesley Purcell Education
- St. Mary's University
Master of Business Administration - MBA (Data Analytics)
2017 - 2019 - Texas State University
BBA (Computer Information Systems)
1991 - 1995
Wesley Purcell Skills
- IT Strategy
- Digital Transformation
- Technical Product Management
- SDLC
- Vendor Management
- IT Management
- Software Project Management
- Business Analysis
- Program Management
- Business Process Improvement
- Enterprise Architecture
- Project Management
- Operations Management
- Integration
- Requirements Analysis
- Software Development
- Agile Methodologies
- Project Portfolio Management
- Outsourcing
- Business Process
- Resource Management
- PMO
- Requirements Gathering
- ITIL
- Project Delivery
- ERP
- Change Management
- Data Analysis
- Mobile Applications
- Web Applications
- Voice over IP (VoIP)
- Operational Planning
- Recruiting
- Product Management
- Business Intelligence (BI)
- Customer Relationship Management (CRM)
- Management
- Talent Management
- Team Leadership
- Process Improvement
- Data Analytics
- Contact Center Technology
- Voice Biometrics
- Change Champion
- Technical Project Delivery
- Digital
- DB2
Wesley Purcell Summary
- Wesley Purcell, based in Boerne, TX, US, is currently a Sr. Director, Contact Center Transformation at GEICO. Wesley Purcell brings experience from previous roles at Citi, Vericast and USAA. Wesley Purcell holds a 2017 - 2019 Master of Business Administration - MBA in Data Analytics @ St. Mary's University. With a robust skill set that includes IT Strategy, Digital Transformation, Technical Product Management, SDLC, Vendor Management and more. Wesley Purcell has 2 emails and 1 mobile phone numbers on RocketReach.
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