Wesley Purcell Email & Phone Number
Sr. Director, Contact Center Transformation @ GEICO
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Wesley Purcell Location
- Boerne, TX, US
Wesley Purcell Work
- Sr. Director, Contact Center Transformation @ (March 2024 - Present)
- Head of Digital Self-Service @ (August 2022 - March 2024)
- Head of Contact Center Engineering, Product Management and Strategy @ (July 2019 - July 2022)
- Head of Digital Channels, Assistant Vice President @ (August 2012 - July 2019)
- Corporate Applications Engineering, Executive Director @ (January 2008 - August 2012)
- Auto and Life Insurance Engineering, Executive Director @ (January 1996 - January 2008)
- Operations Manager @ Jardine Foods (January 1991 - December 1995)
- Operations Manager @ Adams Extract (July 1986 - January 1991)
Wesley Purcell Education
- St. Mary's University
Master of Business Administration - MBA (Data Analytics)
2017-2019 - Texas State University
BBA (Computer Information Systems)
1991-1995
Wesley Purcell Skills
- IT Strategy
- Digital Transformation
- Technical Product Management
- SDLC
- Vendor Management
- IT Management
- Software Project Management
- Business Analysis
- Program Management
- Business Process Improvement
- Enterprise Architecture
- Project Management
- Operations Management
- Integration
- Requirements Analysis
- Software Development
- Agile Methodologies
- Project Portfolio Management
- Outsourcing
- Business Process
- Resource Management
- PMO
- Requirements Gathering
- ITIL
- Project Delivery
- ERP
- Change Management
- Data Analysis
- Mobile Applications
- Web Applications
- Voice over IP (VoIP)
- Operational Planning
- Recruiting
- Product Management
- Business Intelligence (BI)
- Customer Relationship Management (CRM)
- Management
- Talent Management
- Team Leadership
- Process Improvement
- Data Analytics
- Contact Center Technology
- Voice Biometrics
- Change Champion
- Technical Project Delivery
- Digital
- DB2
Wesley Purcell Summary
- Wesley Purcell, based in Boerne, TX, US, is currently a Sr. Director, Contact Center Transformation at GEICO. Wesley Purcell brings experience from previous roles at Citi, Vericast and USAA. Wesley Purcell holds a 2017 - 2019 Master of Business Administration - MBA in Data Analytics @ St. Mary's University. With a robust skill set that includes IT Strategy, Digital Transformation, Technical Product Management, SDLC, Vendor Management and more. Wesley Purcell has 2 emails and 3 mobile phone numbers on RocketReach.
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