Wesley Erasmus Email
ITSM Manager @ Advania
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Wesley Erasmus Location
- Cape Town, WC, ZA
Wesley Erasmus Work
- ITSM Manager @ (December 2019 - Present)
- Senior Process Analyst @ (April 2019 - December 2019)
- Process Analyst @ (March 2017 - April 2019)
- IT Service Desk Technical Lead @ (August 2015 - February 2017)
- Senior Service Desk Analyst @ (March 2015 - August 2015)
- Service Desk Analyst @ (October 2014 - March 2015)
- Revenue Analyst @ (May 2012 - August 2014)
- Data Support Agent @ (March 2011 - May 2012)
Wesley Erasmus Education
- University of South Africa (UNISA)
Master's degree (Computer Systems Networking and Telecommunications)
2008-2011 - IT Intellect
National Certificate (IT Networking)
2007-2008 - Muizenberg High School
Matric (English, Afrikaans, Accounting, Mathematics, Biology, Computer Studies)
2002-2006
Wesley Erasmus Skills
- Reporting & Analysis
- Desktop Support Management
- Microsoft Office
- Networking
- MS Excel Pivot Tables
- Windows
- System Administration
- Office Administration
- Customer Service
- Technical Support
- Team Leadership
- Technical Leadership
- Escalations Management
- MCSA
- Remote Desktop
- Windows 7
- Windows XP
- Desktop Application Support
- Employee Training
- SCCM
- ITIL v3 Foundations Certified
- ITIL Certified
- Incident Management
- Hardware Support
- Software Troubleshooting
- Troubleshooting
- Analysis
- IT Service Management
- Windows Server
- Management
- Performance Management
- Change Management
- Talent Acquisition
- CRM
- Coaching
- Training
- ITIL
- Analytical Skills
- Reporting And Analysis
- Knowledge Management
- Major Incident Management
- Recruiting
- Problem Management
- Business Process Improvement
- Time Management
- Team Management
- ITIL Service Strategy
- Leave Management
- Timekeeping
- Autotask
- Service now.com
- Business Process
- Service Level Agreements
- Incident Handling
- IT Operations
- Service Desk
Wesley Erasmus Summary
- Wesley Erasmus, based in Cape Town, WC, ZA, is currently a ITSM Manager at Advania Group. Wesley Erasmus brings experience from previous roles at Advania Group and Computacenter. Wesley Erasmus holds a 2008 - 2011 Master's degree in Computer Systems Networking and Telecommunications @ University of South Africa (UNISA). With a robust skill set that includes Reporting & Analysis, Desktop Support Management, Microsoft Office, Networking, MS Excel Pivot Tables and more.
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