Customer Support Engineer @ (February 2014 - May 2014)
Technical Account Manager (remote) @ (September 2018 - December 2020)
Lead Customer Support Engineer @ (June 2008 - June 2009)
Manager, Technical Support @ (June 2011 - October 2013)
Manager, Operations @ (June 2009 - June 2011)
Customer Support Representative @ (June 2006 - June 2008)
Technical Account Manager (remote) @ (January 2021 - May 2022)
Travel Sabbatical @ (June 2018 - August 2018)
Implementation Engineer (remote) @ (May 2014 - June 2018)
Wesley Cox Education
North Carolina State University
Postgraduate Degree Program (Computer Science)
2011-2012
North Carolina State University
Bachelor of Science - BS (Biomedical Engineering)
2004-2008
Wesley Cox Skills
Technical Account Management
Cross-functional Team Leadership
Business Process Improvement
Management
Team Leadership
Product Innovation
Workflow Process
Customer Service
Technical Support
Training
Leadership
Sales
Troubleshooting
Team Building
Customer Experience
Microsoft Excel
Customer Satisfaction
Research
SQL
Customer Support
Inventory Management
Data Engineering
Operations Management
Process Improvement
Infrastructure
Team Management
Creative Problem Solving
Microsoft Office
Collaborative Problem Solving
Problem Solving
Decision-Making
Innovation Management
JavaScript
Process Automation
Performance Management
Account Management
Full-Stack Development
Hiring
Software as a Service (SaaS)
SaaS Development
Front-End Development
Amazon Web Services (AWS)
Linux Server
Node.js
MySQL
Python (Programming Language)
API Development
Cloud Applications
Amazon Redshift
Business Intelligence (BI)
iLife
OS X
iWork
Mac OS
Microsoft Word
Social Media
Sourcing
Mac
Retail
Time Management
Merchandising
iOS
Social Networking
iPhone
Computer Hardware
Networking
Cross Functional Team Leadership
Implementation Engineer
Computer Science
Wesley Cox Summary
Wesley Cox, based in Kirkland, WA, US, is currently a Senior Technical Account Manager (remote) at ServiceTrade. Wesley Cox brings experience from previous roles at ServiceTrade and Apple. Wesley Cox holds a 2011 - 2012 Postgraduate Degree Program in Computer Science @ North Carolina State University. With a robust skill set that includes Technical Account Management, Cross-functional Team Leadership, Business Process Improvement, Management, Team Leadership and more. Wesley Cox has 2 emails and 4 mobile phone numbers on RocketReach.
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