Welcome to Mercedes-Benz South Africa Ltd – a company of the Mercedes-Benz Group.
Should you need to get in touch, our online hours are 8am to 6pm daily. Please send us your query via in-mail, along with your contact details and VIN number if available, and our team will contact you as a matter of priority. Matters that are escalated to our Customer Assistance Centre will be dealt with within 48 hours.
If you have a roadside emergency, our Emergency Roadside Assistance number is available 24/7:
Service24h (South Africa): 0800 1333 55
Service24h (Namibia / Botswana / Mozambique / Zambia / Zimbabwe / Swaziland): +27 00800 1 777 7777
Please direct other queries or concerns to webmails.southafrica@cac.Mercedes-Benz.com.
Kindly note that, due to privacy regulations, we are only allowed to disclose information to registered vehicle owners.
Privacy policy: https://www.mercedes-benz.co.za/passengercars/content-pool/tool-pages/legal/privacy-statement.html
We strive to create an environment that brings out the best in our people to passionately serve our clients, deliver operational excellence and contribute to achieving sustainable growth. Africa is our home, we drive her growth.