2021 -2024 Global Director, CX Scaled Customer Programs and Ops @
2018 -2021 Head of Customer Education Programs and Ops @
2015 -2018 Education Product Manager @
2013 -2015 Sr. Customer Education Manager @
2012 -2013 Technical Support Engineer @
2009 -2012 Technical Support and Software Training @
Wes Richards Education
Georgetown 2016
University of Manitoba
Bachelor Of Arts
Wes Richards Skills
Program Management
Project Management
Product Management
Web Analytics
Strategic Planning
Process Improvement
Vendor Management
Customer Experience
System Architecture
Change Management
Content Strategy
User Experience Design
Agile Methodologies
Strategy
Instructional Design
Start-ups
Graphic Design
Troubleshooting
Video Editing
Videography
Technical Training
Software Industry
Google Analytics
OS X
Adobe Creative Suite
Salesforce.com
JIRA
Customer Service
Public Speaking
Zendesk
Optimizely
Customer Education
Business Systems
Apple Certified Mac Technician
Instructional Videos
Voice of the Customer
Analytics
Enterprise Software
Customer Relationship Management (CRM)
Management
Technical Support
User Experience
Apple Certified
User Interface Prototyping
Wes Richards Summary
Wes Richards, based in San Francisco, CA, US, is currently a Principal Consultant at Partnership Leaders. Wes Richards brings experience from previous roles at People Culture Talent, Dropbox and Optimizely. Wes Richards holds a Georgetown. With a robust skill set that includes Program Management, Project Management, Product Management, Web Analytics, Strategic Planning and more. Wes Richards has 2 emails and 1 mobile phone numbers on RocketReach.
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