2024 -
now Senior Vice President Customer Service @
2023 -
2024 Vice President Customer Service @
2011 -
2023 Vice-President Customer Service @
2009 -
2010 Director, Customer Experience @
2007 -
2009 Director, Project Portfolio @
2005 -
2007 National General Manager of Home Delivery Call Centers @
2004 -
2005 Site General Manager Sales and Service @
2000 -
2004 Site General Manager Sales and Service @
1999 -
2000 Site Director of Credit Account Services @
1997 -
1999 Senior Manager of Asset Management @
1996 -
1997 Group Asset Manager - Collections @
Wes Powell Education
The George Washington University School of Business 2007
-
2008
Boise State University 1992
-
1994
College of Southern Idaho 1990
-
1992
Wes Powell Skills
Business Planning
Analytical Skills
Customer Service Management
Customer Experience
Call Center
Customer Satisfaction
Workforce Management
Customer Retention
Vendor Management
Brand Loyalty
Customer Service
Retail
Cross-functional Team Leadership
Contact Centers
Operations Management
Process Improvement
Team Building
Performance Management
Analytics
Income Statement
E-commerce
Customer Acquisition
Change Management
P
Project Management
Training
CRM
Call Centers
Contract Negotiation
Leadership
Management
Outsourcing
Strategy
P&L
Business Process Improvement
Microsoft Word
Cross Functional Team Leadership
Microsoft Office
E Commerce
Sales
Strategic Planning
Marketing
Wes Powell Summary
Wes Powell, based in Knoxville, TN, US, is currently a Senior Vice President Customer Service at KnitWell Group. Wes Powell brings experience from previous roles at KnitWell Group, Talbots, 1800flowers.com and Sears Holdings. Wes Powell holds a 2007 - 2008 The George Washington University School of Business. With a robust skill set that includes Business Planning, Analytical Skills, Customer Service Management, Customer Experience, Call Center and more. Wes Powell has 2 emails and 2 mobile phone numbers on RocketReach.
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