Wei Wei Location
- Redwood City, CA, US
Wei Wei Work
- 2022 -now Director, Udemy Customer Support @
- 2022 -2022 Director, Udemy Business Customer Support @
- 2020 -2022 Director Of Customer Service @
- 2017 -2020 Senior Manager, US Customer Support Team @
- 2015 -2017 Manager, EMEA Customer Support Team @
- 2015 -2015 Interim Manager, APAC Customer Support Team @
- 2014 -2015 Senior Application Support Engineer @
- 2014 -2014 Application Support Analyst @
- 2010 -2014 Support Analyst @
- 2009 -2010 Support Analyst @
Wei Wei Education
- Staffordshire University
Master of Science (MSc) (Computer Science)
2003-2006 - Lancaster University
MSc Management, Business Administration and Management, General (Business Administration and Management)
2001-2002 - Hohai University
Bachelor of Arts - BA (English Language and Literature/Letters)
1997-2001
Wei Wei Skills
- Customer Experience Management
- Vendor Management
- Strategic Planning
- Performance Management
- Customer Journeys
- Business-to-Business (B2B)
- Customer Experience
- Customer Satisfaction
- Service Delivery
- Capacity Planning
- Operations Execution
- Service-Level Agreements (SLA)
- Contact Centers
- Acceleration
- JDA
- SQL
- Requirements Analysis
- Software Project Management
- Integration
- Business Intelligence
- Software Implementation
- Enterprise Software
- Oracle
- Business Analysis
- Cloud Computing
- SaaS
- CRM
- Customer Relationship Management (CRM)
- Management
- Software as a Service (SaaS)
- Java
- Analysis
- Team Leadership
Wei Wei Summary
- Wei Wei, based in Redwood City, CA, US, is currently a Director, Udemy Customer Support at Udemy. Wei Wei brings experience from previous roles at Udemy and Zuora. Wei Wei holds a 2003 - 2006 Master of Science (MSc) in Computer Science @ Staffordshire University. With a robust skill set that includes Customer Experience Management, Vendor Management, Strategic Planning, Performance Management, Customer Journeys and more. Wei Wei has 1 emails on RocketReach.
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