Wei Wei Email
Director, Udemy Customer Support @ Udemy
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Wei Wei Location
- Redwood City, CA, US
Wei Wei Work
- Director, Udemy Customer Support @ (January 2023 - Present)
- Director, Udemy Business Customer Support @ (June 2022 - December 2022)
- Director Of Customer Service @ (November 2020 - June 2022)
- Senior Manager, US Customer Support Team @ (June 2017 - November 2020)
- Manager, EMEA Customer Support Team @ (August 2015 - June 2017)
- Interim Manager, APAC Customer Support Team @ (May 2015 - August 2015)
- Senior Application Support Engineer @ (September 2014 - May 2015)
- Application Support Analyst @ (June 2014 - September 2014)
- Support Analyst @ (October 2010 - June 2014)
- Support Analyst @ (October 2009 - October 2010)
Wei Wei Education
- University of Staffordshire
Master of Science (MSc) (Computer Science)
2003-2006 - Lancaster University
MSc Management (MBA)
2001-2003 - Hohai University
Bachelor of Arts - BA (English Language and Literature/Letters)
1997-2001
Wei Wei Skills
- Customer Experience Management
- Vendor Management
- Strategic Planning
- Performance Management
- Customer Journeys
- Business-to-Business (B2B)
- Customer Experience
- Customer Satisfaction
- Service Delivery
- Capacity Planning
- Operations Execution
- Service-Level Agreements (SLA)
- Contact Centers
- Acceleration
- JDA
- SQL
- Requirements Analysis
- Software Project Management
- Integration
- Business Intelligence
- Software Implementation
- Enterprise Software
- Oracle
- Business Analysis
- Cloud Computing
- SaaS
- CRM
- Customer Relationship Management (CRM)
- Management
- Software as a Service (SaaS)
- Java
- Analysis
- Team Leadership
Wei Wei Summary
- Wei Wei, based in Redwood City, CA, US, is currently a Director, Udemy Customer Support at Udemy. Wei Wei brings experience from previous roles at Udemy and Zuora. Wei Wei holds a 2003 - 2006 Master of Science (MSc) in Computer Science @ University of Staffordshire. With a robust skill set that includes Customer Experience Management, Vendor Management, Strategic Planning, Performance Management, Customer Journeys and more. Wei Wei has 1 emails on RocketReach.
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