WeatherShop Information

WeatherShop offers an excellent selection of high quality weather products at great prices. Throughout the Web, sales in this merchandise category are subject to a higher incidence of fraud. Therefore, in order to ensure that we can offer our customers the best values in electronics, WeatherShop has created a stricter policy for electronics returns. If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit. Software, downloads, and special order items are not returnable under any circumstances. Electronics products must be returned in their original packaging materials and must include all manuals, accessories and parts. Serial numbers on all units must match serial numbers on packaging. Electronics returns not meeting these requirements will be subject to a restocking fee, as follows: Complete Weather Station kits: 25% handling, plus replacement cost of any missing items Weather Instruments: 15% handling, plus replacement cost of any missing items Weather software: not returnable under any circumstances Computers, special order items, hardware and software combinations not returnable under any circumstances Repairs and service WeatherShop does not do repairs, but we can provide replacement parts and technical support to enable you to do the replacements yourself. For example, replacement sensors for your weather station, new anemometer cups or wind vane, replacement parts for a rain gauge. We can provide you with these items, and they are designed to be easily user serviceable. For more complex repairs, we ask that you send items to the manufacturer using the customer service numbers below. In the case of a "dead on arrival (DOA)" situation, we ask that you first contact us for technical support, and if it is not resolvable that way, we can issue a replacement unit from stock.