Senior Customer Service Manager @ (March 2015 - Present)
Customer Service Manager @ (July 2014 - February 2015)
Customer Services Manager @ (March 2013 - June 2014)
Customer Services Manager @ (September 2010 - February 2013)
Customer Services Process Analyst and Trainer @ (August 2009 - September 2010)
Retail Systems Trainer @ (October 2006 - August 2010)
Training and Quality Assurance Executive @ (January 2002 - January 2005)
Senior Operations Co-coordinator @ (January 2001 - January 2002)
Customer Sales Team Leader @ Keycamp Holidays Netherlands B.V. (January 1999 - January 2001)
Wayne Russell Education
University of Westminster
Bachelor of Arts (BA) (Illustration)
Wayne Russell Skills
Customer Service Management
Team Building & Motivation
HR/ Personnel Issue Handling
Complaint Handling & Resolution
Process Analysis & Improvement
Performance Management
Presentation & Workshop Facilitator
Resource and Training Documentation
Recruitment, Training & Development
Quality Assurance
Coaching Staff
Customer Experience
Customer Satisfaction
Customer Service
Retail
Training
Leadership
Management
Recruiting
Call Centers
Strategy
Coaching
Team Leadership
Team Management
Sales
Process Analysis And Improvement
Training and Development
Team Building And Motivation
Recruitment
Microsoft Office
Complaint Handling And Resolution
Project Management
Presentation And Workshop Facilitator
Wayne Russell Summary
Wayne Russell, based in London, GB, is currently a Customer Services Manager at Superdrug. Wayne Russell brings experience from previous roles at Superdrug, blinkbox, PDB UK Ltd and River Island. Wayne Russell holds a Bachelor of Arts (BA) in Illustration @ University of Westminster. With a robust skill set that includes Customer Service Management, Team Building & Motivation, HR/ Personnel Issue Handling, Complaint Handling & Resolution, Process Analysis & Improvement and more. Wayne Russell has 1 mobile phone numbers on RocketReach.
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