Critical Incident and Problem Management Specialist @ (May 2011 - March 2025)
Customer Implementation Specialist, Rogers Business Solutions, Wireline and Cable @ (February 2006 - February 2011)
SMB Solution Delivery @ (January 1991 - January 2005)
Wayne Robert Education
Georgian College 1984-1987
Georgian College
Resort & Hotel Operations
1984-1986
Wayne Robert Skills
Business Analysis
Business Process Improvement
Change Management
Coaching
Cross-functional Team Leadership
Customer Experience
ITIL
ITIL v3 Foundations Certified
ITIL v3 Service Transition Certified
Incident Management
Management
Negotiation
Networking
Project Delivery
Project Management
Sales
Service Delivery
Team Building
Team Leadership
Team Management
Telecommunications
Wayne Robert Summary
Wayne Robert, based in Toronto, ON, CA, is currently a Account Services Representative, Support Services (Service Desk) at Mackenzie Financial. Wayne Robert brings experience from previous roles at Great-West Life, Rogers Communications and Bell Canada. Wayne Robert holds a 1984 - 1987 Georgian College. With a robust skill set that includes Business Analysis, Business Process Improvement, Change Management, Coaching, Cross-functional Team Leadership and more.
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