Wayne Pierce Email & Phone Number
CCaaS Manager - CCaaS Five9 @ Christian Healthcare Ministries
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Wayne Pierce Location
- Cleveland, OH, US
Wayne Pierce Work
- CCaaS Manager - CCaaS Five9 @ (March 2023 - Present)
- Contact Center Business Analyst - Transformation Specialist @ (June 2019 - February 2023)
- Contact Center Analyst, Consultant and Trainer @ (May 2007 - May 2019)
- Business Analyst and Project Coordinator @ U.S. Technologies (June 2006 - May 2007)
- Business Analyst and Consultant @ Pierce Solutions Group, LLC (October 2003 - June 2006)
- Contact Center Solutions Engineer and Consultant @ (September 2000 - October 2003)
- Telephony Control Manager @ (March 1999 - August 2000)
- Telecom Project Manager and Consultant @ (February 1997 - February 1999)
- Technical Analyst Manager @ (July 1994 - January 1997)
- Client Services Help Desk Supervisor @ (August 1991 - June 1994)
Wayne Pierce Education
- West Tech 1975-1978
Wayne Pierce Skills
- ACD
- Account Management
- Analysis
- Analytics
- Avaya
- Avaya Technologies
- Business Process Improvement
- CTI
- Call Center
- Call Centers
- Call Logging
- Channel
- Cisco Technologies
- Contact Centers
- Customer Experience
- Customer Service
- Data Center
- IP
- IVR
- Integration
- Managed Services
- Management
- NICE Call Recording
- Network Design
- Pre-sales
- Process Improvement
- Professional Services
- Quality Assurance
- SIP
- SIP Trunking
- Sales
- Service Delivery
- Solution Selling
- Telecommunications
- Telephony
- Training
- Unified Communications
- Unified Messaging
- Vendor Management
- VoIP
- Wireless
- Workforce Management
Wayne Pierce Summary
- Wayne Pierce, based in Cleveland, OH, US, is currently a CCaaS Manager - CCaaS Five9 at Christian Healthcare Ministries. Wayne Pierce brings experience from previous roles at Alvaria, Inc. (Aspect Software), ConvergeOne, U.S. Technologies and Pierce Solutions Group, LLC. Wayne Pierce holds a 1975 - 1978 West Tech. With a robust skill set that includes ACD, Account Management, Analysis, Analytics, Avaya and more. Wayne Pierce has 2 emails on RocketReach.
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