2011 -2012 Director of Global Contact Center Technology @
1998 -2011 Principal Sales Engineer and Lead Solutions Architect @
Wayne Palmer Skills
Platform Architecture
CTI & Call Center Automation
Capacity Planning
IVR
Telephony
Consultative Selling
VXML
Solution Architecture
Pre-sales Consultancy
Partner Management
Product Certification
Pre-sales Technical Support
Speech Technology
Software Sales
Vendor Management
Technical Analysis
Web Architecture
Staff Management
Java
Business Continuity
Microsoft Office
J2EE
Aspect
Avaya
Genesys
Edify
IBM
VoIP
Nortel
ROI development
Technical Training
RFP
Cisco
Technical Presentations
Technical Liaison
CTI
Call Center
Nuance
Budgeting
Analysis
Enterprise Software
Automation
ACD
PBX
Call Routing
Call Recording
Speech Recognition
Unified Communications
XML
JSP
Pre Sales Consultancy
Information Technology
Cti And Call Center Automation
Pre Sales Technical Support
Wayne Palmer Summary
Wayne Palmer, based in United States, is currently a Senior Director, Voice Biometrics and Fraud Prevention Sales Leader at Microsoft. Wayne Palmer brings experience from previous roles at Nuance Communications and Fidelity National Information Services. With a robust skill set that includes Platform Architecture, CTI & Call Center Automation, Capacity Planning, IVR, Telephony and more. Wayne Palmer has 2 emails and 3 mobile phone numbers on RocketReach.
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