Wayne N Email & Phone Number
Senior Customer Care Specialist @ PAC CAP Properties
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Wayne N Location
- Washington, DC, US
Wayne N Work
- Senior Customer Care Specialist @ (November 2020 - Present)
- Customer Care Specialist @ (February 2019 - April 2020)
- IT Generalist @ (November 2018 - February 2019)
- Help Desk Technician @ (January 2018 - July 2018)
- Epic Credentialed Trainer @ (January 2018 - July 2018)
- Assistant Technical Instructor @ (January 2017 - January 2018)
Wayne N Education
- NPower
CompTIA A+ certification (Information Technology)
2016-2016 - Community College of Baltimore County
Information Technology
2012-2014
Wayne N Skills
- AI Prompting
- Active Listening
- Analysis
- Analytical Skills
- Artificial Intelligence (AI)
- Artificial Intelligence for Business
- Bill Processing
- CSS
- ChatGPT
- Communication
- CompTIA A+
- Computer Hardware
- Confluence
- Consulting
- Cross-functional Collaborations
- Customer Escalation Management
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Fraud Investigations
- Fraud Prevention
- Functional Support
- G Suite
- Generative AI for Customer Service
- Google Suite
- HTML
- Identity Verification
- Integration
- Jira
- Knowledge Management
- LogMeIn
- MS Office
- Network Administration
- Product Adoption
- Prompt Engineering
- Remote Troubleshooting
- Risk Management
- Salesforce.com
- Service-Level Agreements (SLA)
- Slack
- Social Media
- Software Troubleshooting
- Software as a Service (SaaS)
- Start-ups
- Stripe (Software)
- Talkdesk
- Technical Support
- Tier 2 Support
- Time Management
- Web Development
- Windows and Mac OS X
- Zapier
- Zendesk
Wayne N Summary
- Wayne N, based in Washington, DC, US, is currently a Senior Customer Care Specialist at Avail, by Realtor.com. Wayne N brings experience from previous roles at Broadly, TEKsystems and ettain group. Wayne N holds a 2016 - 2016 CompTIA A+ certification in Information Technology @ NPower. With a robust skill set that includes AI Prompting, Active Listening, Analysis, Analytical Skills, Artificial Intelligence (AI) and more. Wayne N has 2 emails and 2 mobile phone numbers on RocketReach.
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