Wayne Grant Email & Phone Number
Senior Technical Support and Operations Leader | EMEA @ Deputy
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Wayne Grant Location
- London, England, GB
Wayne Grant Work
- Senior Technical Support and Operations Leader | EMEA @ (April 2024 - Present)
- Senior Manager, Customer Operations (Technical Support) – Global @ (January 2022 - April 2024)
- Senior Manager, Customer Operations (Technical Support) – Global @ (August 2020 - January 2022)
- Senior Manager Integrated Partnerships @ (March 2020 - May 2020)
- Senior Customer Services Manager @ (September 2019 - March 2020)
- Customer Service Manager @ (March 2017 - September 2019)
- Customer Service Team Leader @ (July 2014 - March 2017)
- Customer Service Advisor @ (December 2012 - July 2014)
- Project Manager @ (October 2011 - December 2012)
- Project Control Coordinator @ (August 2004 - October 2011)
Wayne Grant Education
- Digital Marketing Institute
Professional Diploma in Digital Marketing (Digital Marketing)
2016-2017 - University of West London
Bachelor's degree (Tourism and Travel Services Management)
2000-2004
Wayne Grant Skills
- Analytical Skills
- Artificial Intelligence (AI)
- Automation
- Business Process Improvement
- Business Relationship Management
- Coaching & Mentoring
- Communication
- Complaint Management
- Contact Centers
- Customer Contact
- Customer Experience
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Data Analysis
- Data Analytics
- Data Privacy
- Digital Marketing
- E-commerce
- Easily Adaptable
- Escalation
- Financial Services
- Freshdesk
- Incident Management
- Integration
- Interpersonal Skills
- Jira
- Leadership
- Management
- Microsoft Excel
- Operations Management
- Organization Skills
- People Management
- Personal Development
- Presentation Skills
- Problem Solving
- Project Management
- Recruiting
- RightNow
- Root Cause
- Self Learning
- Service Desk
- Service-Level Agreements (SLA)
- Team Leadership
- Team Management
- Technical Support
- Training
- Training & Development
- Troubleshooting
- Voice of the Customer
- Zendesk
Wayne Grant Summary
- Wayne Grant, based in London, England, GB, is currently a Senior Technical Support and Operations Leader | EMEA at Deputy. Wayne Grant brings experience from previous roles at Klarna, HERO® and Dynata. Wayne Grant holds a 2016 - 2017 Professional Diploma in Digital Marketing in Digital Marketing @ Digital Marketing Institute. With a robust skill set that includes Analytical Skills, Artificial Intelligence (AI), Automation, Business Process Improvement, Business Relationship Management and more. Wayne Grant has 2 emails on RocketReach.
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