2021 -
2021 Senior Service Delivery Manager @ free agent
2016 -
2021 Family Duties @ Home
2014 -
2016 Customer Service Delivery Manager, Customer Service Unit @
2014 -
2014 Client Services Manager @
2010 -
2013 Senior Service Delivery Manager @
2009 -
2010 Senior Project Manager @
2008 -
2009 Producton Control Manager @
2007 -
2008 Senior Service Delivery Manager @
2007 -
2008 Telstra - Senior Service Delivery Manager @
2003 -
2007 Senior Service Delivery Manager @
Wayne Cotton Education
Footscray technical college
Wayne Cotton Skills
IT Strategy
Stakeholder Management
Requirements Analysis
SDLC
Public Speaking
PMO
Call Center
IT Outsourcing
Infrastructure
Service Desk
ITIL
Data Center
Incident Management
Agile Methodologies
Resource Management
Vendor Management
Process Improvement
Strategic Planning
Microsoft Word
Project Portfolio Management
IT Operations
Managed Services
Business Process
Change Management
Training
Disaster Recovery
Sla
Financial Analysis
Service Management
Business Process Improvement
Management
Outsourcing
Cost Management
Continuous Improvement
Service Improvement
Service Delivery
Call Centers
System Deployment
Problem Management
Integration
IT Management
Project Delivery
IT Service Management
ITIL Certified
Service Desk Management
Wayne Cotton Summary
Wayne Cotton, based in Melbourne, VIC, AU, is currently a Team member Builders at Bunnings. Wayne Cotton brings experience from previous roles at Coles Group, free agent, Home and Telstra. Wayne Cotton holds a Footscray technical college. With a robust skill set that includes IT Strategy, Stakeholder Management, Requirements Analysis, SDLC, Public Speaking and more. Wayne Cotton has 2 emails on RocketReach.
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