Wayne Buchanan Email & Phone Number
Associate Director of Client Solutions @ AnswerNet
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Wayne Buchanan Location
- Kansas City, MO, US
Wayne Buchanan Work
- 2023 - now Associate Director of Client Solutions @
- 2022 - 2023 Director Of Operations - Residential Retention @
- 2019 - 2022 Sr. Project Manager, Mobile Customer Service @
- 2017 - 2019 Sr. Manager, Program Management @
- 2017 - 2017 Manager, Customer Care Leads @
- 2016 - 2017 Manager, Customer Care @
- 2014 - 2016 Supervisor, Regional Bridge @
- 2013 - 2014 Supervisor, Escalations Helpdesk @
- 2010 - 2013 Supervisor, Customer Care @
- 2008 - 2010 Supervisor, Technical Support @
- 2007 - 2008 Lead, Technical Support @
- 2006 - 2008 Technical Support Representative @
Wayne Buchanan Education
- Cape Coral H.S. 1987 - 1989
Wayne Buchanan Skills
- Key Performance Indicators
- Problem Solving
- Team Management
- Conflict Resolution
- Service-Level Agreements (SLA)
- Performance Reviews
- Leadership Development
- Team Building
- Coaching & Mentoring
- Operations Management
- Collaborative Problem Solving
- Broadband
- Call Center
- IP
- VoIP
- Telecommunications
- Metro Ethernet
- Ethernet
- Troubleshooting
- MPLS
- Fiber Optics
- Technical Support
- Call Centers
- Analysis
- Routers
- Telephony
- T1
- Avaya
- Customer Service
- Management
- Customer Experience
- Switches
- Computer Network Operations
- Wireless
- Customer Satisfaction
- Cabling
- BMC Remedy
- Cable Modems
- PRI
- DOCSIS
- Cable Television
- LAN-WAN
- Optical Fiber
- Avaya Technologies
- Voice over IP (VoIP)
- Contact Centers
- Wireless Technologies
- Internet Protocol (IP)
- Avaya Products
- Multiprotocol Label Switching (MPLS)
Wayne Buchanan Summary
- Wayne Buchanan, based in Kansas City, MO, US, is currently a Associate Director of Client Solutions at AnswerNet. Wayne Buchanan brings experience from previous roles at Charter Communications. Wayne Buchanan holds a 1987 - 1989 Cape Coral H.S.. With a robust skill set that includes Key Performance Indicators, Problem Solving, Team Management, Conflict Resolution, Service-Level Agreements (SLA) and more. Wayne Buchanan has 2 emails and 1 mobile phone numbers on RocketReach.
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