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Wayne Ball Location
Barrie, ON, CA
Wayne Ball Work
2017 -now Senior Manager @
2015 -2017 IT Project Manager @
2014 -2015 Operations Manager @ The Minacs Group
2012 -2013 Service Delivery Manager @
2011 -2012 Manager- Business Service Delivery @
2009 -2010 Project Manager @ Virgin Mobile
2006 -2009 Associate Director, Business Client Care @
2006 -2006 Team Manager, Solutions Support Desk @
2003 -2006 Team Manager, Support and Internet @
2002 -2003 Team Manager, Cllient Care @
Wayne Ball Education
University of Toronto at Mississauga - Erindale College
(Political Science, History)
Wayne Ball Skills
Customer Service
Strategic Planning
Coaching
Problem Solving
Call Center
Customer Satisfaction
Customer Experience
Contact Centre
Billing
Telecommunications
Service Delivery
Customer Relations
Process Improvement
People Management
Operations Management
Performance Management
Change Management
Business Process Improvement
Team Building
Customer Retention
Mentoring
Wireless
Hiring
Budget Management
Quality Assurance
Performance Analysis
Contact Centers
Call Centers
Program Management
Leadership
Analysis
Workforce Management
Business Process
Training
Time Management
Technical Support
Outsourcing
Team Management
Sales
Customer Relationship Management Crm
Active Directory
Troubleshooting
Marketing
SQL
Integration
Customer Relationship Management
Wayne Ball Summary
Wayne Ball, based in Barrie, ON, CA, is currently a Senior Manager at Bell. Wayne Ball brings experience from previous roles at Bell, The Minacs Group, TeleTech and Rogers Communications. Wayne Ball holds a University of Toronto at Mississauga - Erindale College. With a robust skill set that includes Customer Service, Strategic Planning, Coaching, Problem Solving, Call Center and more. Wayne Ball has 2 emails on RocketReach.
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