Founder | Founder and Lead Consultant @ (December 2024 - Present)
Director, Customer Support and Technical Services @ (January 2024 - November 2024)
Director of Strategy and Operations, Customer Success @ (August 2022 - November 2023)
Director, Customer Experience (Customer Support and Technical Services) @ (May 2020 - August 2022)
Sr. Manager, Client Operations @ (January 2019 - April 2020)
Manager, Order Processing @ (March 2013 - December 2018)
Supervisor, National Account and Customer Support @ (January 2010 - March 2013)
Waniesha Rumph Education
Dallas College
(Business Administration and Management, General)
University of Phoenix
Bachelor of Science - BS (Business)
Waniesha Rumph Skills
System Performance
New Business Development
Zendesk
Edtech
Forecasting
Staff Development
Driving Performance
Operational Oversight
Workforce Management
Critical Thinking
Technology Enhancements
Supplier Evaluation
Chatbots
Strategic Thinking
Instructional Design
Customer Experience Design
Business Process Outsourcing (BPO)
Key Performance Indicators
Cross-functional Team Leadership
Functional Leadership
Customer Relationship Management (CRM)
Business Development
Business Strategy
Contact Center Management
Problem Solving
Customer Experience
Business Process Improvement
Efficacy
Operations Management
Strategic Planning
Customer Success
Team Leadership
Order Processing
Contact Centers
E-Learning
Account Management
Budgeting
Change Management
supply chain
procurement
supply chain management
Customer Satisfaction
Education
Project Management
P&L Management
Educational Technology
Employee Training
Relationship Building
Leadership
Customer Service
Training
Management
customer support
Team Management
Fulfillment Management
Environmental Services
Sales Support Tools
Quote to Cash
Order Fulfillment
Client Billing
Order to Cash
Billing Process
Process Improvement
Hazardous Waste Management
Waste
Environmental Awareness
Recycling
Waste Management
Environmental Compliance
Solid Waste
HAZWOPER
Remediation
DOT regulations
RCRA
Environmental Consulting
Environmental Management Systems
Waste Reduction
Microsoft Word
Manufacturing
E Learning
Engineering
Microsoft Excel
Marketing
Team Building
Sales Management
Telecommunications
Waniesha Rumph Summary
Waniesha Rumph, based in Texas, United States, is currently a Mgr, Customer Success and Partner Operations at hampr. Waniesha Rumph brings experience from previous roles at Lead Fully by Waniesha, Abl, Amplify and Edmentum. Waniesha Rumph holds a Dallas College. With a robust skill set that includes System Performance, New Business Development, Zendesk, Edtech, Forecasting and more. Waniesha Rumph has 2 emails and 2 mobile phone numbers on RocketReach.
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