Up to 90% of the calls made to a company’s “call center” originate in their website. There’s something wired into our brains that pushes us to look for the answers to our queries through a conversation. This gives us the confidence we need to complete our purchase. This is where WhatsApp’s newest launch comes into play: WhatsApp Business recognises the enormous opportunity for them to become a direct and efficient communication channel for customer and user management.
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César Martín is the CEO of WaMe.Chat.
5 people are employed at WaMe.Chat.