Walid Khalil Email & Phone Number
Customer happiness consultant
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Walid Khalil Location
- Dubai, AE
Walid Khalil Work
- Customer happiness consultant @ Confidential (August 2025 - Present)
- Telesales Officer @ (February 2024 - March 2025)
- Finance Officer @ Abu Dhabi Islamic Bank - Egypt (February 2024 - March 2025)
- Customer Service Officer @ (January 2023 - December 2023)
- Call Center Agent and Telesales Team Leader @ (November 2017 - November 2019)
- Call Center Representative @ (November 2017 - November 2019)
- Call Center Agent @ (April 2015 - October 2017)
- Call Center Representative @ (April 2015 - October 2017)
- Call Center Agent @ (May 2013 - April 2015)
- Call Center Representative @ Roads and Transport Authority (RTA) – City Services Co (May 2013 - April 2015)
- Secretary @ Gyad Import & Export Co (April 2011 - April 2013)
- Secretary @ Gyad for Import & Export Co (April 2011 - April 2013)
- Sales Specialist @ (January 2008 - March 2011)
- Salesperson @ United International Company (January 2008 - March 2011)
Walid Khalil Education
- American International Theism University - AITU
Master of Business Administration - MBA (Business Administration)
2019-2021 - CEO Business School
Diploma in Digital Marketing
2020-2020 - CEO Business School
Diploma in Human Resources Management
2019-2020 - Alexandria University
Bachelor of Commerce (Accounting and Finance)
2002-2006 - CEO Business School
Master of Business Administration
- CEO Business School
Bachelor of Business Administration
Walid Khalil Skills
- Time Management
- Analytical Skills
- Social Media
- Cupola
- Teamwork
- Customer Service
- Microsoft Office
- Team Leadership
- Leadership
- خدمة العملاء
- الأعمال المصرفية
- إدارة الفرق
- Team Management
- Data Analysis
- Interviewing
- Interview Preparation
- Voice over IP (VoIP)
- Administration
- Arabic
- Back-end Operations
- Business English
- CRM Systems
- Call Center Operations
- Call Monitoring
- Client Issue Resolution
- Client Services Management
- Communication
- Complaint Handling
- Complaint Management
- Compliance
- Contact Center Management
- Contact Center Technology
- Contact Centers
- Continuous Improvement Culture
- Cross-functional Coordination
- Customer Experience Consulting
- Customer Issue Management
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service Management
- Cyber Security Risk
- Digital Marketing
- Escalations Management
- Exceed Sales Goals
- FinTech
- First Call Resolution (FCR)
- French
- Global Client Relations
- HR Management
- Issue Resolution Management
- Lead Generation
- Mentoring
- Merchant Services
- Microsoft Office
- Mobile Device Troubleshooting
- Monitoring Performance
- Multi-Channel Commerce
- Operational Efficiency
- Outbound Sales
- POS Device Troubleshooting
- Performance Monitoring
- Presentations
- Product Promotion
- Quality Assurance Standards
- Quality Monitoring
- Reporting
- Sales Campaigns
- Sales Operations
- Sales Performance
- Sales Strategy
- Salesforce
- Stakeholder Management
- Stock Market Analysis
- Team Building
- Technical Sales Support
- Technical Support
- Telemarketing
- Telesales
- Teleservices
- Training
- Voice Over
- Voiceovers
- Zendesk
Walid Khalil Summary
- Walid Khalil, based in Dubai, AE, is currently a Customer happiness consultant at Confidential. Walid Khalil brings experience from previous roles at ADIB - Abu Dhabi Islamic Bank, Abu Dhabi Islamic Bank - Egypt, Tabby | تابي and United Arab Bank. Walid Khalil holds a 2019 - 2021 Master of Business Administration - MBA in Business Administration @ American International Theism University - AITU. With a robust skill set that includes Time Management, Analytical Skills, Social Media, Cupola, Teamwork and more. Walid Khalil has 1 emails on RocketReach.
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