Voicegain Information

Healthcare payer contact centers handle millions of calls a year, and most are routine questions about eligibility, benefits, claims status, ID cards, prior auths and provider lookups. At Voicegain, we built Casey to take those calls off your agents’ plates, with guaranteed results. Voicegain Casey is a voice AI suite built specifically for healthcare payer CX: 🎙️ AI Voice Agent: answers routine member and provider calls 24/7 and hands off to a live agent with full context when needed. 🤝 Agent Co-Pilot: gives live agents real-time answers drawn from your plan documents and knowledge base. 📊 QA & Analytics: scores 100% of calls for quality and compliance, not a 2% sample. Why payers choose Casey: Guaranteed outcomes: contractual SLAs on automation rate, CSAT and compliance. Outcome-based pricing: you pay for results, not tokens or minutes. Payer-ready on day one: pre-built intents and integrations with payer core systems, CRMs and 10+ CCaaS platforms. Fast go-live: typically 2–3 weeks. Your choice of deployment: Voicegain Cloud (HIPAA, SOC 2, BAA) or your own VPC, so PHI stays in your network. Today Casey handles 3M+ calls a year for payer clients, with 30–40% average automation. We work with health plans (commercial, Medicare and Medicaid), TPAs, PBMs, UM/CM organizations, and dental and vision plans. If you lead member services, contact center operations or CX at a health plan or TPA, let’s connect. I’d be glad to show you Casey in action. 🌐 voicegain.ai | casey.voicegain.ai