Technical Support Account Manager @ (April 2025 - June 2025)
Systems Analyst @ (July 2024 - April 2025)
Client Support Engineer @ (October 2023 - July 2024)
Systems Analyst @ (July 2022 - October 2023)
Support Analyst @ (October 2020 - July 2022)
Application Support @ (September 2018 - October 2020)
Vivian Education
University of North Carolina at Charlotte
Bachelor of Science - BS (Computer Science)
2013-2018
Vivian Skills
Agile Methodologies
Analytical Skills
Art
C#
C++
Cascading Style Sheets (CSS)
Communication
Confluence
Critical Thinking
Customer Experience
Customer Service
Customer Support
Databases
Game Design
Game Development
Game Programming
HTML
Help Desk Support
IT Escalation
Information Technology
Java
Jira
Knowledge Acquisition
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Problem Solving
Product Knowledge
Product Service
Product Support
Product Training
Programming
Python (Programming Language)
SQL
Software Development
System Configuration
Teamwork
Technical Assistance
Technical Support
Ticketing Systems
Time Management
Triage
Troubleshooting
Unity
Video Games
Writing
Vivian Summary
Vivian, based in Charlotte, NC, US, is currently a Technical Delivery Manager at Passport. Vivian brings experience from previous roles at Passport and Intapp. Vivian holds a 2013 - 2018 Bachelor of Science - BS in Computer Science @ University of North Carolina at Charlotte. With a robust skill set that includes Agile Methodologies, Analytical Skills, Art, C#, C++ and more. Vivian has 4 emails and 4 mobile phone numbers on RocketReach.
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