Vivekanand Singh Email

IT Service Delivery Manager - Agentic AI, Infrastructure, and Application Platform Support @ McCain Foods

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Vivekanand Singh Location

Toronto, ON, CA

Vivekanand Singh Work

IT Service Delivery Manager - Agentic AI, Infrastructure, and Application Platform Support @ (October 2025 - Present)
IT Service Manager SRE, Digital Cloud Transformation, Infrastructure, Engineering and Platform Support @ (July 2021 - September 2024)
Service Delivery Manager - IBM Data Centre Operations Global Technology Services (GTS) @ (August 2018 - July 2021)
Service Delivery Manager - (EMEA) Global Infrastructure Services (GIS) @ (August 2015 - August 2018)
ITIL Consultant (Asset, Licensing and Configuration Management) EAM @ (February 2014 - July 2015)
ITIL Practitioner (Change and Problem Management) @ (February 2012 - January 2014)
ITIL Request Fullfilment and Access Manager @ (January 2010 - March 2012)
ITIL Project Lead Incident Management and Problem Management @ (June 2008 - December 2009)

Vivekanand Singh Education

London School of Business Administration
Leadership and Management (Organizational Leadership)
2024-2025
National Institute of Technology Warangal
Post Graduate Diploma in Artificial Intelligence and Machine Learning (Computer/Information Technology Administration and Management)
2022-2023
The ICFAI University, Tripura
Post Graduate Diploma In Supply Chain Management (Logistics,Procurement,Asset & Licensing)
2010-2012
University Of North Bengal
Bachelor of Business Administration (B.B.A.) (Business Management, Business Law, Customer Relationship Management and Operations Management)
2005-2008

Vivekanand Singh Skills

Service Delivery
Change Management
Operations Management
IT Management
CRM
Team Management
Incident Management
Problem Management
Vendor Management
IT Service Management
Business Process Improvement
Management
Telecommunications
ITIL
Quality Management
Data Center
Project Planning
Active Directory
Customer Releationship Management
Supply Chain Management
Six Sigma Project Implementation
ITIL Process Implementation
ITIL Service Strategy
Service Management
Business Development
Outsourcing
BMC Remedy
Virtualization
Technical Support
IT Strategy
Procurement
Project Delivery
Business Process
Sla
IT Operations
Business Analysis
Transition Management
Requirements Analysis
PMP
Resource Management
Project Portfolio Management
IT Outsourcing
Pre-sales
Global Delivery
Offshoring
Service Desk
Stakeholder Management
Process Management
PMO
Service Now (SNOW)
Water
Sales
Service Now Snow
Strategic Planning
Strategy
Program Management
Infrastructure Services
Project Management
Pre Sales
Services
Financial Advisory
Customer Relationship Management Crm
Consulting
Europe
Release Management
Suppliers
IBM
Detailed Design
Corrective Actions
Infrastructure
Fixed Asset Management
International Sales
Windows
Vendors
Location
RFC
Enterprise Risk Management
Computing
Simplification
Customer Retention
Customer Oriented
Cost
Net
Consideration
Articulate
Astra
Commercial Litigation
Finance
IOT
HP Quality Center
Driving
Executive Positions
Collecting
Implementation Plans
Business Administration
High End
United Kingdom
Entrepreneurship
Ews
Dubai
Event Management
Business Requirements
Customer Support
Organizational Structure
Closure
Revenue
Design
Data Transformation
Exact
Continuous Improvement
Major Incident Management
Maintenance and Repair
Scenario
Integration
Metrics
Geography
Norway
Resolve
Auditing
Functional Management
Functional Requirements
Chain
Monitors
Build Strong
Business Transformation
Execution
Agenda
Seasonal
People Management
CMP
Escalation
Forecasting
Customer Satisfaction
System
Business Services
Data Recovery
Project Leadership
Denmark
Utilization
Reports
Technologists
Organizational Restructuring
Defect
Strategies
Artificial Intelligence
Middleware
Technical Teams
Risk Management
Asset Management
Training
Policy
Employee Training
Trending
Service Operation
Root Cause
Demonstration
Mind
Operational Risk Management
Solution
CI
Business Management
Scheduling
Organizational Design
Sweden
Research
System Monitoring
Reporting
Incident
Focal Point
Analysis
Hardware
General Practitioner
Constraints
Service Catalog
GUI
Concepts
Information Technology
Coordination
New Delhi
Oracle Access Manager
International Exposure
Customer Feedback
Operational Requirements
Configurations
Logistics
Accountability
Applications
The Environment
Configuration Management
Communication
Modeling
Infrastructure Management
Advertising
ERP
Quality Assurance
Bank Reconciliation
Novartis
Quantity
Sales Management
End User Training
Licensing
Operations
Workshops
Subject Matter Experts
Wipro
Queries
Service Quality
Time Management
CMS
Digital Asset Management
Data Logging
Project
Switzerland
Contractual Agreements
Engagement
Low Level Programming
Dashboard
Service Levels
Hyderabad
HP Products
Standardization
Presentations
Poland
LinkedIn
Responsibility
Customer Experience
E Business
International
Conflicts
Cab
Germany
New Services
CMDB
Executive Management
Collaborating
Interfaces
Microsoft Exchange
Reviews
Internal Customers
Guidelines
Process Improvement
Materials
Software
Compliance
Addressing
Chennai
Honeywell
Delays
India
Agents
IPC
Asset
Systems Management
Finland
Interpersonal Skills
Business Communications
Coordinating Meetings
Meetings
Service Continuity
Abstraction
Delivery
EMEA
CICS
Evaluation
Problem Identification
Performance Management
Databases
Oracle Applications
Oracle Discoverer
PL/SQL
Oracle E Business Suite
Oracle Warehoue Builder
BI Publisher
Unix
Oracle Workfolw
Oracle Forms
Oracle Reports
Oracle
Oracle Developer 2000
Data Migration
XML
Unix Shell Scripting
Oracle HR
Oracle SOA Suite
Business Intelligence
Customer Relationship Management

Vivekanand Singh Summary

Vivekanand Singh, based in Toronto, ON, CA, is currently a IT Service Delivery Manager - Agentic AI, Infrastructure, and Application Platform Support at McCain Foods. Vivekanand Singh brings experience from previous roles at McCain Foods, IBM and Wipro. Vivekanand Singh holds a 2024 - 2025 Leadership and Management in Organizational Leadership @ London School of Business Administration. With a robust skill set that includes Service Delivery, Change Management, Operations Management, IT Management, CRM and more. Vivekanand Singh has 2 emails on RocketReach.