Vivek Gera Email
Senior Team Lead @ Kyndryl
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Vivek Gera Location
- Gurugram, HR, IN
Vivek Gera Work
- Senior Team Lead @ (September 2021 - Present)
- Major Incident Manager - SME @ (July 2018 - August 2021)
- Senior Analyst @ (November 2015 - July 2018)
- IT Analyst @ (September 2013 - November 2015)
- System Analyst @ (March 2011 - September 2013)
Vivek Gera Education
- Kurukshetra University
Master of Computer Applications (MCA) (Computer Science)
2007-2010 - Kurukshetra University
Bachelor of Computer Application (BCA) (Computer Science)
2004-2007
Vivek Gera Skills
- Application Support Management
- Change Management
- Critical Incident Stress Management
- Customer Escalation Management
- Customer Satisfaction
- Customer Service Operations
- Databases
- Disaster Recovery
- Event Management
- Global Application Support
- Help Desk Support
- IT Infrastructure Management
- IT Infrastructure Operations
- ITIL
- ITIL Certified
- ITIL Service Operations
- ITIL v3 Foundations Certified
- Incident Command
- Incident Management
- Infrastructure Management
- Issue Management
- Knowledge Management
- Leadership
- Major Incident Management
- Networking
- OSA
- PMO Services
- People Management
- Problem Management
- Problem Solving
- Process Improvement
- Project Management
- Requirements Analysis
- Service Delivery Management
- Service Desk Management
- Service Level Management
- Service-Level Agreements (SLA)
- ServiceNow
- Team Management
- Technical Support
- Vendor Management
- helpdesk
- ites
Vivek Gera Summary
- Vivek Gera, based in Gurugram, HR, IN, is currently a Senior Team Lead at Kyndryl. Vivek Gera brings experience from previous roles at IBM, The Boston Consulting Group (BCG), Tata Consultancy Services and HCL Technologies. Vivek Gera holds a 2007 - 2010 Master of Computer Applications (MCA) in Computer Science @ Kurukshetra University. With a robust skill set that includes Application Support Management, Change Management, Critical Incident Stress Management, Customer Escalation Management, Customer Satisfaction and more. Vivek Gera has 2 emails on RocketReach.
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