Vivek Das Email
Customer Experience Lead @ Clearship Group
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Vivek Das Location
- Maharashtra, India
Vivek Das Work
- Customer Experience Lead @ (June 2024 - Present)
- Customer Experience VP @ (April 2022 - September 2023)
- Cluster Commercial Delivery Manager @ (May 2018 - January 2022)
- Team Manager @ (March 2013 - June 2018)
- Assistant Manager @ (February 2011 - February 2013)
- Deputy Manager @ IBM Global Process Services (April 2004 - November 2010)
Vivek Das Education
- St. Xavier's School Powai
Vivek Das Skills
- Analytics
- Auditing
- BPO
- Business Analysis
- Business Development
- Business Process Design
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Change Management
- Client Services
- Coaching
- Communication
- Contact Center Strategy
- Contact Centers
- Customer Experience
- Customer Experience Analysis
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Success
- Delivery Performance
- E-Commerce
- Employee Engagement
- Employee Engagement Process Engineering Data Analysis Branding Change Management
- Freight Forwarding
- Information Technology
- Leadership
- MIS
- Management
- Monitoring Performance
- Operations Management
- Outsourcing
- People Development
- Performance Management
- Pressure Situations
- Process Management
- Program Management
- Project Delivery
- Project Management
- Sales Services
- Service Delivery
- Soft Skills
- Stakeholder Management
- Strategic Human Resource Planning
- Strategic Vision
- Strategy
- Team Leadership
- Team Management
- Time Management
- Training
- Transition Management
- Vendor Management
- Trucking
Vivek Das Summary
- Vivek Das, based in Maharashtra, India, is currently a Customer Experience Lead at Clearship Group. Vivek Das brings experience from previous roles at Transpost, Maersk Global Service Centres and vCustomer. Vivek Das holds a St. Xavier's School Powai. With a robust skill set that includes Analytics, Auditing, BPO, Business Analysis, Business Development and more. Vivek Das has 1 emails on RocketReach.
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