virtualQ Information

What if your customers called you exactly when you have time for them? virtualQ is contact steering for service and sales. It brings people together with the right people at the right time — including when the bot has run out of answers. Callbacks, appointments, expert routing and a voice assistant, across phone and web, independent of your phone system. You set the targets: reachability, priorities, cost. virtualQ decides in real time when a contact happens and who takes it. Peaks are spread into the quiet hours instead of hitting your team at once. Your people work in focused blocks, not minute by minute. And you make do with the team you have. What it does: callback and virtual waiting with autopilot · appointment booking · Expert Direct, the right person even outside the contact center · a web widget that captures the intent, not just the number · integration with any phone system via connector or SIP Connect · live monitoring and quarterly results reporting. For sales: Speed to Lead puts a new lead in front of an advisor within minutes. Up to 18% conversion. What typically changes: 50–80% fewer abandoned calls, 10–20% better reachability, 8–25% more efficiency. First results in under 15 weeks, with one to three days of effort on your side. Who works with us: more than 100 service organisations in insurance, energy, banking, health insurance and the public sector — among them Gothaer, Helvetia, Copart, Janitos, BKK Linde and ÖBB. Built for organisations that cannot afford mistakes: ISO 27001, ISO 22301, GDPR, in use at statutory health insurers. Voice connections run over Deutsche Telekom's network. Operated in Europe. And when you switch your phone system, your steering logic survives: we swap the connector, your rules stay. Planning a telephony migration, introducing AI in service, or trying to make reachability predictable? Let's talk technically. Hiring in Berlin: virtualq.io/karriere/