virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world. virtualQ’s Intelligent Waiting-loop Management combines the best of machine learning and data science technologies: our patented Intelligent Waiting-loop and Call-back Service (virtual Queue) does away with the wait in service hotlines. A virtual assistant takes the caller’s place and notifies them when it’s their turn. This spares customers annoying waits and evens out the peaks throughout the course of a day. Using Intelligent, Workload-based Appointment Management (virtualQ Appointment), you can also offer individual consultation slots to your customers for less urgent, more consultation-intensive topics, thereby filling idle periods. As a pioneer in the service sector, the product portfolio of virtualQ encompasses modern, data-based Voice Intelligence (AI) to provide your customers with innovative and reliable service. Intelligent algorithms and voice automation technology categorise customers according to the help they need, ensuring that a more streamlined service is waiting for them. It also allows customers to change their personal information without involving call agents. Furthermore, virtualQ Voice Intelligence (AI) can answer recurring customer queries over the phone automatically and spare your customers a tedious hunt through your FAQs. This allows you to create a positive customer experience and minimize the number of consultations. LOOKING FOR A CAREER BOOSTER? Join our #DREAMTEAM: https://virtualq.io/karriere/
View Top Employees from virtualQWebsite | https://www.virtualq.io |
Revenue | $4 million |
Employees | 27 (27 on RocketReach) |
Founded | 2014 |
Address | 2 Spittastraãÿe, Stuttgart, Baden-Wuerttemberg 70193, DE |
Phone | +49 176 56838890 |
Technologies |
JavaScript,
HTML,
PHP
+38 more
(view full list)
|
Industry | Software Development, Business Services General, Apps, Waiting On Hold, Business Services, Software, Virtual Line Management, Business Information Systems, Queue Management, Information Technology, Virtual Hold Management, Call Center, Call Center Innovation, Administrative Services, Customer Service Excellence, Cloud Management, Mobile App, Internet Services, Mobile Contact Center Applications, Internet, Service Web Solutions, Mobile, Virtual Assistant |
Web Rank | 7 Million |
Keywords | Virtual Cue, Virtual Q, Wie Nennt Man Wartezeit Beim Inbound |
SIC | SIC Code 73 Companies, SIC Code 737 Companies |
NAICS | NAICS Code 54151 Companies, NAICS Code 541511 Companies, NAICS Code 5415 Companies, NAICS Code 541 Companies, NAICS Code 54 Companies |
Looking for a particular virtualQ employee's phone or email?
The virtualQ annual revenue was $4 million in 2024.
Niels Liebisch is the Chief Technology Officer and Managing Partner of virtualQ.
27 people are employed at virtualQ.
virtualQ is based in Stuttgart, Baden-Wuerttemberg.
The NAICS codes for virtualQ are [54151, 541511, 5415, 541, 54].
The SIC codes for virtualQ are [73, 737].