Virtual CSR Information

Virtual CSR (VCSR) is a technology company that provides call handling applications (including Speech Recognition, IVR, and Desktop Integration Applications) and agent automation Virtual CSR is known for its speech recognition and data capture applications that power some of the largest call center operations. Virtual CSR has engineering and development offices in the Silicon Valley area of California, and their current worldwide headquarters is located in Los Angeles, California in the United States. Virtual CSR recognized that most all automation applications (IVR, ASR etc) and tools were designed to shed a percentage of call volume. Virtual CSR’s Call Handling Applications has taken an enormous step beyond, by not only shedding more calls, but by impacting the time a live agent needs to complete a call. Virtual CSR allows call center operations to significantly increase their call volume capability with the same infrastructure, and/or handle their current call volume with a large reduction in staffing. Services: Virtual CSR has two primary product offerings, both have been marketed as either the Software as a Service (SaaS) or under the Application Service Provider models. Speech Recognition and Data Capture Applications (Virtual CSR's - Virtual Customer Service Representatives) A Unified Desktop Application called SiAA (Systems Integration Agent Automation