Vinod Sharma Email & Phone Number
AGM - User Experience @ Dunzo
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Vinod Sharma Location
- Delhi, India
Vinod Sharma Work
- AGM - User Experience @ (December 2022 - Present)
- Chief Manager - Customer Experience @ (August 2021 - April 2022)
- Sr. Manager - Presale and Customer Support @ (November 2019 - August 2021)
- Manager - Customer Service @ (April 2017 - October 2019)
- Deputy Manager @ Paytm (February 2015 - March 2017)
- Assistant Manager - Customer Service @ (November 2012 - September 2014)
Vinod Sharma Education
- Govt. polytechnic Kangra, H.P.
Diploma in Computer Engg.
Vinod Sharma Skills
- Analytical Skills
- Business Development
- Business Process Outsourcing (BPO)
- Business Relationship Management
- Business Reviews
- Business Strategy
- Call Center Development
- Client Services
- Coaching
- Coaching & Mentoring
- Complaint Management
- Conflict Resolution
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Continuous Improvement
- Continuous Process Improvement
- Critical Thinking
- Cross-functional Collaborations
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Support
- Decision-Making
- E-Commerce
- English
- Inside Sales
- Key Metrics
- Key Performance Indicators
- Leadership
- Management
- Marketing Strategy
- Microsoft Excel
- Microsoft Office
- Net Promoter Score
- Operational Excellence
- Operations
- Operations Management
- Operations Process Improvement
- Outsourcing
- People Management
- People-Oriented
- Performance Management
- Performance Metrics
- Performance Motivation
- Performance Reviews
- Presales
- Problem Solving
- Project Management
- Quality Assurance
- Quality Control
- Real Estate
- Resolutions
- Resource Planning
- Service Delivery
- Service Delivery Management
- Service Levels
- Service Quality
- Service-Level Agreements (SLA)
- Skilled Multi-tasker
- Stakeholder Management
- Strategic Leadership
- Strategic Thinking
- Supervisory Skills
- Support Services
- Talent Management
- Team Leadership
- Team Management
- Ticketing Systems
- Training
- Vendor Management
- Voice of the Customer
- Customer Relationship Management Crm
- Customer Relationship Management
Vinod Sharma Summary
- Vinod Sharma, based in Delhi, India, is currently a AGM - User Experience at Dunzo. Vinod Sharma brings experience from previous roles at Magicbricks, PropTiger.com, Paytm Mall and Paytm. Vinod Sharma holds a Diploma in Computer Engg. @ Govt. polytechnic Kangra, H.P.. With a robust skill set that includes Analytical Skills, Business Development, Business Process Outsourcing (BPO), Business Relationship Management, Business Reviews and more. Vinod Sharma has 1 mobile phone numbers on RocketReach.
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