Vincent Thai Email & Phone Number
Founder and Consultant @ Opsify.ai
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Vincent Thai Location
- San Jose, CA, US
Vincent Thai Work
- 2023 -now Founder and Consultant @
- 2010 -2022 Director, Customer Advocacy @
- 2009 -2010 Sr. Manager, Customer Support @
- 2008 -2008 Director, Technical Services @
- 2000 -2008 Manager, Technical Support @
- 2001 -2002 Manager, Technical Support @ Brio Software, Inc (Acquired by Hyperion/Oracle)
- 2000 -2001 Manager, IT and Helpdesk Support @ Aspect Communications
- 1997 -1998 Specialist, Technical Support @
- 1996 -1998 Supervisor, IT Desktop Site @ Compucom/PC Express
Vincent Thai Skills
- Digital Transformation
- Analytical Skills
- Contract Negotiation
- Service Levels
- Director level
- Employee Coaching
- Capacity Planning
- Customer Engagement
- Quality Assurance
- Infrastructure Management
- Cost Reduction
- Service Delivery Management
- Business Process Improvement
- Performance Management
- People Management
- Organizational Leadership
- English
- Strategy
- Service-Level Agreements (SLA)
- Communication
- Knowledge Management
- Contact Center Operations
- Account Management
- Contact Centers
- Key Performance Indicators
- Business Process Outsourcing (BPO)
- Relationship Building
- Voice of the Customer
- CSAT
- Customer Journeys
- Data Analysis
- Leadership
- Operational Planning
- Customer Success
- Process Improvement
- Call center start-up
- Contact Center Management
- Outsourcing
- Management
- Customer Service
- Workday
- Zendesk Support
- Agile Methodologies
- Jira
- Slack
- Microsoft Office
- Project Management
- Customer Relationship Management (CRM)
- Strategic Planning
- Customer Support
- Team Leadership
- Direct Lobbying
- Technical Services
- iWork
- OS X
- Networking
- Windows Server
Vincent Thai Summary
- Vincent Thai, based in San Jose, CA, US, is currently a Founder and Consultant at Opsify.ai. Vincent Thai brings experience from previous roles at Roku, Inc., TiVo, Netflix and NETGEAR, Inc.. With a robust skill set that includes Digital Transformation, Analytical Skills, Contract Negotiation, Service Levels, Director level and more. Vincent Thai has 1 emails and 2 mobile phone numbers on RocketReach.
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Vincent Thai
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