Vincent R. Email

Service Quality Engineer @ Mark43

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Vincent R. Location

Rochester, NY, US

Vincent R. Work

Service Quality Engineer @ (July 2026 - Present)
Customer Experience Manager @ (November 2024 - July 2026)
Patrol Sergeant @ City of Burlington, Vermont (June 2021 - July 2024)
Senior Police Officer @ City of Burlington, Vermont (September 2018 - May 2021)
Patrol Officer @ City of Burlington, Vermont (June 2015 - September 2018)
Company Executive Officer, Platoon Leader, and Officer Candidate School Instructor @ (February 2012 - May 2022)
Technical Writer @ Various (August 2009 - July 2015)

Vincent R. Education

University of Massachusetts Lowell
Master of Arts - MA (Security Studies, Homeland Security Concentration)
2016-2019
Penn State University
Bachelor of Arts - BA (Journalism)
2004-2008
Assabet Valley Regional Technical High School
Diploma (CAD)
2000-2004

Vincent R. Skills

AP Style
Adobe Acrobat
Adobe Creative Suite
Airport Security
Arbortext
AutoCAD
Business Correspondence
CAD
Communications
Community Engagement
Compliance
Content Management
Content Writing
Copy Editing
Creative Problem Solving
Criminal Investigations
Crisis Intervention
Crisis Management
Critical Incident Response
Cross-functional Collaboration
Customer Relations
Deadline Management
Editing
Emergency Management
Emergency Response
Emergency Response Team
Employee Engagement
Employee Relations
Executive Leadership
FEMA Professional Development
Fact-checking
Field Training
Government Liaison
Homeland Security
Homeland Security Studies
Implement Training Standards
Initiative
Instruction Manuals
Instructor
International Security Management
Interpersonal Communication
Interpersonal Skills
Inventor
Investigations
Key Performance Indicators
Labor Relations
Large-scale Collaboration
Law Enforcement
Leadership
Leadership Development
Logistics Operations
Maintenance Manuals
Managed Security Services
Management
Manuals
Mechanical Writing
Media Relations
Mentoring
Microsoft Office
Military Operations
Multi-nation Partnership
Patrol
Performance Management
Physical Security
Police Training
Policing Policies
Policy Compliance
Policy Standards
Presentations
Proactive Public Safety Patrols
Procedure Manuals
Program Leadership
Project Management
Proofreading
Public Safety
Publications
Resource Allocation
Risk Management
SGML
SGML Tags
Security Management
Security Operations
Software Documentation
Solidworks
Strategic Planning
Supervisory Management
Tactical Response
Team Leadership
Team Management
Technical Documentation
Technical Writing
Threat Assessment
Timeline Management
Training
Writing and Presenting

Vincent R. Summary

Vincent R., based in Rochester, NY, US, is currently a Service Quality Engineer at Mark43. Vincent R. brings experience from previous roles at Mark43 and City of Burlington, Vermont. Vincent R. holds a 2016 - 2019 Master of Arts - MA in Security Studies, Homeland Security Concentration @ University of Massachusetts Lowell. With a robust skill set that includes AP Style, Adobe Acrobat, Adobe Creative Suite, Airport Security, Arbortext and more.