2014 -2017 General Manager, Contact Center Operations @
2012 -2014 Sales and Service Manager, Contact Center Operations @
2010 -2012 Team Manager, Contact Center Operations @
2006 -2010 Customer Service Team Manager @
2003 -2006 Team Manager, Contact Center Operations @
Vincent Lopez Education
University of Phoenix
(Business Administration and Management, General)
2008
Vincent Lopez Skills
People Management
Contact Center Operations
Sales Processes
Customer Service Management
Sales Management
Analytical Skills
Business Development
Contact Center Management
Project Management
Customer Support
Employee Engagement
Customer Loyalty
Communication
Teamwork
Problem Solving
Customer Satisfaction
Customer Service
Customer Experience
Team Building
Business Process Improvement
Team Leadership
Customer Retention
Forecasting
Microsoft Office
Contact Centers
Time Mangement
Change Management
Interviews
Profit
Call Centers
Performance Management
Sales
Call Center
Management
Strategic Planning
Business Strategy
P&L Management
Technology Implementation
Operations Management
Coaching
Training
Leadership
Leadership Development
Cross-functional Team Leadership
Hiring
P&L Operations
Vendor Management
Third Party Vendor Management
Sales Coaching
Time Management
Vincent Lopez Summary
Vincent Lopez, based in Gilbert, AZ, US, is currently a Director of Inside Sales at A Place for Mom. Vincent Lopez brings experience from previous roles at Progress Residential®, Insight Global, Grainger and Sears Holdings Corporation. Vincent Lopez holds a University of Phoenix. With a robust skill set that includes People Management, Contact Center Operations, Sales Processes, Customer Service Management, Sales Management and more. Vincent Lopez has 3 emails and 2 mobile phone numbers on RocketReach.
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