Service Manager @ Sears Canada (November 2012 - February 2014)
Manager @ (March 2008 - July 2012)
Team Leader @ (February 1998 - February 2008)
CSR @ (January 1995 - February 1998)
Vincent Lichaa Skills
Call Center
Customer Experience
Telecommunications
Customer Satisfaction
Team Leadership
IVR
Team Management
Coaching
Workforce Management
Customer Retention
Contact Centers
Sales Management
B2B
Customer Service
Performance Management
Account Management
Change Management
Avaya
Microsoft Office
Team Building
Loyalty Programs
Call Centers
CRM
Leadership
Project Planning
Management
Teamwork
Process Improvement
Forecasting
Sales Operations
Cross-functional Team Leadership
Operations Management
Vendor Management
Business Analysis
Outsourcing
Recruiting
Training
Business Process Improvement
Employee Training
PowerPoint
Cross Functional Team Leadership
Microsoft Excel
Vincent Lichaa Summary
Vincent Lichaa, based in Dollard-Des Ormeaux, QC, CA, is currently a Vice President Customer Experience at Otodata Inc.. Vincent Lichaa brings experience from previous roles at Otodata Inc., TotalEnergies and Sears Canada. With a robust skill set that includes Call Center, Customer Experience, Telecommunications, Customer Satisfaction, Team Leadership and more. Vincent Lichaa has 3 emails and 1 mobile phone numbers on RocketReach.
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