Vince C. Email & Phone Number

Head of Strategy and Operations @ RAVL

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Vince C. Location

Toronto, ON, CA

Vince C. Work

Head of Strategy and Operations @ (August 2024 - Present)
Career Break @ Self-employed (April 2022 - August 2024)
AVP - Technology Strategy, Planning and Operations @ (June 2020 - April 2022)
Director - Digital Business Effectiveness @ (January 2018 - June 2020)
Senior Manager - CX Business Planning @ (October 2014 - December 2017)
Manager - CX Business Planning @ (August 2014 - October 2014)
GTM Portfolio Manager - Customer Care PMO @ (October 2013 - August 2014)
Operations Program Manager - Customer Care PMO @ (January 2012 - October 2013)
Technical Project Lead - Learning Systems Development @ (January 2011 - January 2012)
Senior Implementation Analyst - Operational Content and Communications @ (January 2011 - January 2011)
Frontline Team Manager - Consumer Customer Care for Wireless Service and Retention @ (January 2009 - January 2011)
Team Lead - Workforce Administration, Talent Management, HR and Payroll Services @ (January 2006 - January 2009)
Team Lead - Retirement Plan Services @ (January 2003 - January 2006)
Insurance Agent and Securities Broker @ (June 2002 - January 2003)
Software Developer - Enterprise Performance Testing @ (May 2002 - January 2003)
Software Developer - Wireless Messaging Gateway Applications @ RedKnee Inc. (January 2001 - January 2002)
Quality Analyst - Video Networking Integration @ (January 2000 - January 2001)
Quality Analyst - Video Networking Integration @ (January 2000 - January 2001)
Network Analyst @ (January 1999 - January 2000)

Vince C. Education

University of Waterloo
Bachelor of Mathematics (Computer Sciences -w- Digital Engineering Electives)
University of Toronto
School of Continuing Studies (Program & Portfolio Management)
Timmins High and Vocational School
Ontario Scholar

Vince C. Skills

Agile
Annual Budgeting
Annual Planning
Anti-Money Laundering
Benefits Administration
Business Planning
Business Process Improvement
C-Level Executive Support
Call Center
Change Management
Churn Management
Claims Management
Cloud Computing IaaS
Coaching
Commercial Insurance
Consultative Selling
Contact Center Management
Continuous Integration and Continuous Delivery (CI/CD)
Corporate Governance
Cross-functional Team Leadership
Customer Care
Customer Experience
Data Analytics
Database Management System (DBMS)
DevOps
Digital Transformation
Distributed Systems
Employee Engagement
Employee Surveys
Executive Presentation Skills
Executive and Board presentations
Financial Education
Go To Market
Human Resources Information Systems (HRIS)
Information Technology
Insurance Brokerage
Interlock
Internal Communications
J2EE Application Development
JBoss
JMS
JUnit
Java
Java Database Connectivity (JDBC)
Java Naming and Directory Interface (JNDI)
Job Coaching
Knowledge Management Systems
Learning Management Systems
Life Insurance
Mentoring
Mobile Payment
Mutual Funds
NASC
Net Promoter Score
Network Administration
New Vendor Development
Objectives and Key Results (OKRs)
Operating Budgets
Operational Planning
Organizational Culture
PMO
People Management
Peoplesoft HRMS
Performance Management
Performance Metrics
Portfolio Management
Problem Solving
Project Governance
Project Management
Property and Casualty Insurance
Quality Assurance
Relational Databases
Requirements Analysis
Residential Mortgages
Risk Management
Robotic Process Automation (RPA)
SQL
Sarbanes-Oxley
Series 6
Series 63
Servlets
Short Message Service Center (SMSC)
Software Development
Solution Implementation
Staff Communication
Switched Digital Video
Talent Management
Taleo
Team Building
Team Leadership
Team Management
Telecommunications
Tomcat
User Experience (UX)
Visual Basic for Applications (VBA)
Wireless
Wireless Application Protocol (WAP)
Workforce Management
XML
Benefits Management
Planning
Issue Management
Agile Methodologies
Customer Relations
Customer Service
Strategic Planning
Conflict Resolution
Process Improvement
Business Analysis
C Level Executive Support
Recruiting
Microsoft Word
Open Communicator
Financial Services
Leadership
Project Planning
Cross Functional Team Leadership
Visio
Thought Leadership
Customer Satisfaction
Vendor Management
Business Analytics
Sales
Program Management
Enterprise Software
Social Media Marketing
Management
C Level Presentations
Microsoft Excel
Customer Retention
Call Centers
JavaScript

Vince C. Summary

Vince C., based in Toronto, ON, CA, is currently a Head of Strategy and Operations at RAVL. Vince C. brings experience from previous roles at Self-employed, Definity Financial and Rogers Communications. Vince C. holds a Bachelor of Mathematics in Computer Sciences -w- Digital Engineering Electives @ University of Waterloo. With a robust skill set that includes Agile, Annual Budgeting, Annual Planning, Anti-Money Laundering, Benefits Administration and more. Vince C. has 1 emails and 2 mobile phone numbers on RocketReach.