Vinay Patel Email & Phone Number
Sr. Director - AI Contact Center Transformation Leader @ Capgemini
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Vinay Patel Location
- New York, NY, US
Vinay Patel Work
- Sr. Director - AI Contact Center Transformation Leader @ (March 2022 - Present)
- Global Business Transformation @ (August 2016 - March 2022)
- Vice President @ (July 2013 - August 2016)
- Associate @ (August 2008 - July 2013)
- Senior Project Manager @ (August 2007 - June 2008)
- Manager @ (August 2000 - August 2007)
Vinay Patel Education
- Virginia Tech
Executive MBA (Business Administration and Management, General)
2011-2013 - New Jersey Institute of Technology
Master’s Degree (Information Systems)
2003-2006 - Rutgers University–Newark
Bachelor’s Degree (Information Systems)
1998-2000 - Duquesne University
Health Services/Allied Health/Health Sciences (General)
1995-1998
Vinay Patel Skills
- Account Management
- Adobe
- Avaya Products
- Business Process Improvement
- Business Strategy
- CRM
- CX
- Client Relations
- Consulting & Advisory Services
- Contact Center Operations
- Contact Center Transformation
- Contact Center as a Service (CCaaS)
- Contact Centers
- Conversational AI
- Customer Experience
- Customer Relationship Management (CRM)
- Digital Transformation
- Genesys
- Genesys Cloud
- Google CCAI
- IT Project & Program Management
- IT Service Management
- IT Strategy
- IVR
- Kore.Ai
- Live Person
- Microsoft Dyanmics
- Micrsoft
- NICE
- Nuance
- Omnichannel
- Pega
- Performance Management
- PinDrop
- Process Improvement
- Project Delivery
- Project Focused Initiatives
- Project Management
- Salesforce.com
- Service Delivery Management
- Strategic Partnerships
- Strategic Planning
- Strategic Planning & Analysis
- Strategic Technology Planning
- Strategy
- Strategy & Operations
- Team Management
- Transformational Initiatives
- Verint
- Voice Biometrics
- Voice of the Customer
- Avaya
- Project Planning
- Call Center
- Workforce Management
- Vendor Management
- Telecommunications
- Outsourcing
- CTI
- Business Analysis
- Problem Solving
- Program Management
- Training Delivery
- Business Transformation
- Quality Management
- Customer Satisfaction
- Result Oriented
- IT Management
- Analytic Problem Solving
- Cost Benefit
- ROI Justification
- Operational Transformation
- Cross-Channel
- Customer Centric Solutions
- Call Centers
- Management Consulting
- SDLC
- Business Requirements
- Management
- Systems Integration
- Large Systems Integration
- Technical Architecture
- Strategy Development and Implementation
- Integration
- Business Process Re-engineering
- PMP
- PMO
- Contractual
- Development
- Air Force
- Planning
- Stakeholder Management
- Specifications
- Waterfall
- REST
- Shared Services
- Infrastructure
- Issue Identification
- Incident Management
- Contact Center Technology
- Performance Metrics
- Career Development
- Competitive Intelligence
- Support Groups
- Operational Efficiency
- Savings
- Event Management
- Assessment
- Benchmarking
- Design
- Transformation Programs
- Metrics
- Hiring
- Transformations
- Technology
- Liaising
- Benchmark
- Financials
- Data Validation
- Escalation
- Automotive
- Voice
- Support
- Client Requirements
- Circuits
- Developers
- Hearing
- Outage Management
- Toll Free
- Testing
- Virtual
- Root Cause
- Product Development
- Analytical Skills
- Documentation
- Incident
- Multinational
- Stakeholders
- Service Delivery
- Cost Reduction
- Problem Management
- Mechanisms
- Information Technology
- Cross Channel
- RFP
- 24X7
- Business Engineering
- Production Support
- Applications
- Restful Web Services
- Communication
- Business Integration
- Technology Projects
- Detail
- Solutions
- RFI
- Quality Assurance
- Customer Relationship Management
- Business Operations
- Usability
- Operations
- Last Mile
- Maintenance
- Cost Transparency
- Change Management
- Local Number Portability
- Service Management
- Silos
- Remediation
- Software Engineering
- Project
- House
- Responsibility
- Functional Design
- Environmental Protection
- Broadband
- IRS
- Resources
- Interfaces
- Reviews
- Business Process Re Engineering
- Investments
- Technical Design
- Broadband Access
- Components
- Wealth Management
- Satellite
- Business Knowledge
- Sustainability
- Viability
- Analytical Skill
- Agents
- Canada
- Federal Government
- Telephony
- Financial Analysis
- Due Diligence
- Telecom Infrastructure
- Service Improvement
- Convenience
- Recording
- Deliverables
Vinay Patel Summary
- Vinay Patel, based in New York, NY, US, is currently a Sr. Director - AI Contact Center Transformation Leader at Capgemini. Vinay Patel brings experience from previous roles at ADP, Morgan Stanley, Booz Allen Hamilton and LoyaltyOne. Vinay Patel holds a 2011 - 2013 Executive MBA in Business Administration and Management, General @ Virginia Tech. With a robust skill set that includes Account Management, Adobe, Avaya Products, Business Process Improvement, Business Strategy and more. Vinay Patel has 6 emails and 2 mobile phone numbers on RocketReach.
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