Global Operations Director, Financial Solutions (Order-to-Cash) @ (February 2016 - September 2017)
Sr Operations Director @ (August 2010 - May 2015)
Sr Director @ Sutherland Global Services (November 2009 - August 2010)
VP and Executive Director, Operations @ (February 2004 - November 2009)
AVP and Service Delivery Leader @ (February 2002 - January 2004)
Project Manager- Operations @ iShiva Back Office (September 2001 - January 2002)
Customer Service Team Lead @ (June 1999 - September 2001)
Vikrant Singh Education
Delhi University 1991-1994
The Air Force School 1984-1991
Vikrant Singh Skills
BPO
Business Analysis
Business Operations
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Center
Call Centers
Change Management
Contact Centers
Credit Cards
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Employee Engagement
Governance, Risk Management, and Compliance (GRC)
Human Resources
Leadership
Management
Offshore Outsourcing
Offshoring
Operations Management
Outsourcing
People-oriented
Performance Management
Process Improvement
RCM
Recruiting
Resource Management
Service Delivery
Shared Service Center
Strategic Planning
Strategy
Talent Acquisition
Team Building
Team Management
Thought Leadership
Time Management
Training
Transition Management
Vendor Management
Workforce Management
Marketing
Requirements Analysis
Microsoft Office
Global Delivery
Cross Functional Team Leadership
Business Process Outsourcing Bpo
F&A
Customer Relationship Management Crm
People Oriented
Business Process Outsourcing
Customer Relationship Management
Vikrant Singh Summary
Vikrant Singh, based in Valenzuela, NCR, PH, is currently a Country Managing Director at Krisp. Vikrant Singh brings experience from previous roles at CX Horizon Services, Conifer Health Solutions, Everise and Arvato Financial Solutions. Vikrant Singh holds a 1991 - 1994 Delhi University. With a robust skill set that includes BPO, Business Analysis, Business Operations, Business Process Improvement, Business Process Outsourcing (BPO) and more. Vikrant Singh has 3 emails and 4 mobile phone numbers on RocketReach.
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