2022 -now Senior Vice President- Global Customer Success and Professional Services @
2020 -2021 Vice President- Global Customer Success and Professional Services @
2020 -2020 Senior Director- Customer Success and Professional Services @
2017 -2020 Director Customer Success and Delivery Management @
2007 -2017 Director Consulting: North America Consulting Leader for Utilities @
2002 -2005 Technical Consultant- Utilities Practice @
Vikram Shivashankar Education
S.P. Jain Institute of Management & Research 2007
St. Josephs Boysh High School, Bangalore 1995
St. Josephs Boys High School 1988-1995
St. Joseph's Boys' High School
S.P. Jain Institute of Management & Research
Master of Business Administration (Marketing)
Bangalore University
Bachelor of Engineering
Frank Anthony Public School
St Joseph's Boys High School Bangalore
Vikram Shivashankar Skills
Smart Grid
Customer Service
asset and work management
Utilities
customer engagement
Field Force Automation
No-Code Development Platforms
Customer Loyalty
Business Requirements
Strategic Initiatives
Customer Journeys
Stakeholder Management
Customer Retention
Commercial Contracts
Agile Methodologies
Service Delivery
Software as a Service (SaaS)
Strategic Partnerships
Professional Services
Customer Satisfaction
Project Delivery
Recruiting
Client Services
Change Management
Leadership
Account Management
Customer Experience
Executive Management
Budgeting
Customer Success
Solution Architecture
Business Analysis
Program Management
Integration
Strategy
Requirements Gathering
Business Development
Management
Requirements Analysis
Pre-sales
Software Project Management
Consulting
SDLC
Analysis
Business Process
IT Strategy
Analytics
Business Process Improvement
Business Intelligence
Project Management
Information Technology
Technology
Solutions
Pre Sales
Services
Vikram Shivashankar Summary
Vikram Shivashankar, based in California, United States, is currently a Senior Vice President- Global Customer Success and Professional Services at Zinier. Vikram Shivashankar brings experience from previous roles at Zinier, Bidgely and Cognizant Technology Solutions. Vikram Shivashankar holds a S.P. Jain Institute of Management & Research. With a robust skill set that includes Smart Grid, Customer Service, asset and work management, Utilities, customer engagement and more. Vikram Shivashankar has 1 emails and 1 mobile phone numbers on RocketReach.
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