Vikram Kumar Email
Customer Experience Manager @ Squared Circle E-Com Pvt. Ltd
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Vikram Kumar Location
- Bengaluru, KA, IN
Vikram Kumar Work
- Customer Experience Manager @ (July 2024 - Present)
Vikram Kumar Education
- Thiruvalluvar University, Vellore
Bachelor's degree (Business/Commerce, General)
2012-2014
Vikram Kumar Skills
- Analytical Skills
- Bottom quartile management
- Business Growth & Development
- Business Quality (BQ) Management
- CSAT & NPS
- CX Operations Management
- Client Issue Resolution
- Communication
- Complaint Handling
- Consumer Services
- Cooridnation
- Cross-functional Coordination
- Cross-functional Team Leadership
- Customer Escalation Management
- Customer Experience (CX)
- Customer Experience Optimization
- Customer Experience Optimization
- Customer Interaction Management
- Customer Needs Analysis
- Customer Persuasion & Engagement
- Customer Relationship Management (CRM)
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Support
- Customer Support Operations
- Data Management
- Debt Settlement Solutions
- Department Management
- Documentation & Reporting
- E-Commerce
- Feedback Collection & Analysis
- Feedback Management
- Feedback Systems Implementation
- KPI Monitoring & Analysis
- KRA
- Leadership
- Leadership Management
- Management Review
- Market Analysis
- Market Research & Trend Analysis
- Operational Excellence
- Operations Management
- Order Processing
- Performance & Quality Metrics
- Performance Management
- Post-Sales Support
- Postpaid Services
- Powered BI
- Process Improvement
- Process Improvement
- Process Optimization
- Product Listing
- Program Management
- Revenue Generation
- SLA & KPI Management
- Sales Revenue & Commission Tracking
- Seamless Process Transition
- Service Delivery
- Small Team Management
- Stakeholder Management
- Strategic Initiatives
- Strategic Planning
- Stress handliing
- Team Leadership
- Team Management
- Team Motivation & Engagement
- Telemarketing
- Training Needs Analysis
- Upselling
- Vendor Management
- Workflow Streamlining
Vikram Kumar Summary
- Vikram Kumar, based in Bengaluru, KA, IN, is currently a Customer Experience Manager at Squared Circle E-Com Pvt. Ltd. Vikram Kumar holds a 2012 - 2014 Bachelor's degree in Business/Commerce, General @ Thiruvalluvar University, Vellore. With a robust skill set that includes Analytical Skills, Bottom quartile management, Business Growth & Development, Business Quality (BQ) Management, CSAT & NPS and more.
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