2025 -now Client Success and Transformation Director @
2023 -2025 Program Delivery Head - Cloud, Infra and Security @
2021 -2023 Group Manager @
2014 -2020 Service Delivery Manager @
2013 -2014 Pre Sales Lead @
2010 -2013 Consultant - Service Delivery @
2009 -2010 ITIL Process Consultant (Senior Specialist) @
2008 -2009 Sr. Technical Associate @
2004 -2008 Infrastructure Leader @
Vikas Sikka Education
Indira Gandhi National Open University
Master of Computer Applications - MCA (Computers)
2002-2004
Vikas Sikka Skills
Service Delivery
ITIL
Transition Management
Sla
IT Operations
Service Management
Change Management
ISO 20000
Disaster Recovery
Service Desk
Problem Management
Pre-sales
Requirements Analysis
Infrastructure
Configuration Management
Incident Management
Vendor Management
BMC Remedy
Pre Sales Consulting
Management
ITIL v3 Foundations Certified
Service Level Agreements Sla
Pre Sales
Solution Architecture
IT Service Management
Service Level Agreements
Vikas Sikka Summary
Vikas Sikka, based in Pottstown, PA, US, is currently a Client Success and Transformation Director at TECH MAHINDRA AMERICAS. Vikas Sikka brings experience from previous roles at Persistent Systems and Tech Mahindra. Vikas Sikka holds a 2002 - 2004 Master of Computer Applications - MCA in Computers @ Indira Gandhi National Open University. With a robust skill set that includes Service Delivery, ITIL, Transition Management, Sla, IT Operations and more. Vikas Sikka has 1 emails and 2 mobile phone numbers on RocketReach.
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