Vikas Sharma Email
Vice President (Service Head) at Hindware. Cx Service and Sol Management Leader, Field Service Leader @ Hindware Home Innovation Limited
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Vikas Sharma Location
- Gurugram, HR, IN
Vikas Sharma Work
- Vice President (Service Head) at Hindware. Cx Service and Sol Management Leader, Field Service Leader @ (November 2021 - Present)
- Vice President of Business Management and development @ (September 2019 - March 2021)
- Head Service Delivery Operations for Asia Pacific, Middle East, Africa, Turkey, Japan, Australia @ (September 2014 - February 2019)
- Customer Service and Channel Development Manager (India) @ (April 2013 - September 2014)
- Customer Service and Channel Development Manager (India) @ (March 2008 - March 2013)
- Circle Head Service Delivery - UP @ (April 2006 - March 2008)
- Services Head - Delhi, NCR, Rajasthan @ (December 2003 - March 2006)
- Senior Service Executive @ (July 2000 - November 2003)
- Service Executive @ (July 1998 - June 2000)
Vikas Sharma Education
- Aligarh Muslim University
Bachelor of Engineering - BE (Electrical and Electronics Engineering)
1994-1998
Vikas Sharma Skills
- Account Management
- Analytical Skills
- Attention to Detail
- Auditing
- Budgeting
- Builds capabilities
- Business
- Business Acumen
- Business Analysis
- Business Development
- Business Management
- Business Process Improvement
- Business Relationship Management
- Business Strategy
- Change Management
- Client Services
- Communication
- Contact Center Management
- Contact Centers
- Contract Management
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Experience
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Customer Service Operations
- Data Analysis
- Delivery Operations
- Demonstrates Resilience
- Financial Analysis
- Leadership
- Management
- Operational / Execution Excellence
- Operational Excellence
- Operations Management
- Partner Relationship Management
- People Management
- Prioritize innovation
- Process Improvement
- Project Management
- Pushes for Radical Change
- Quality Management
- Service Delivery
- Shape organization strategy
- Strategic Leadership
- Strategic Planning
- Strategic Thinking
- Strategy
- Supply Chain Management
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Vendor Management
Vikas Sharma Summary
- Vikas Sharma, based in Gurugram, HR, IN, is currently a Vice President (Service Head) at Hindware. Cx Service and Sol Management Leader, Field Service Leader at Hindware Home Innovation Limited. Vikas Sharma brings experience from previous roles at B2X Care Solutions, Motorola Mobility (a Lenovo Company), Microsoft and Nokia. Vikas Sharma holds a 1994 - 1998 Bachelor of Engineering - BE in Electrical and Electronics Engineering @ Aligarh Muslim University. With a robust skill set that includes Account Management, Analytical Skills, Attention to Detail, Auditing, Budgeting and more. Vikas Sharma has 1 emails on RocketReach.
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