Vight Information

Vight is AI for managed service providers (MSPs). It writes every support call and work session into your PSA ticket as notes and time entries, so technicians stop typing up calls. What Vight does: • Call documentation: transcribes each call and posts a summary and time entry to the right ConnectWise, Autotask or HaloPSA ticket • Ticket agents: title rewrites, categorization, duplicate merging, sentiment and P1 alerts • Ticket triage: emails clients for missing details before a tech picks the ticket up • AI voice agent: answers calls during business hours or after hours and opens the ticket • Ask Vight: answers from your calls, tickets and docs in the app, Microsoft Teams and Slack, and in Claude and ChatGPT through our MCP connector Works with ConnectWise, Autotask, HaloPSA and Syncro, and phone systems including 3CX, Microsoft Teams, RingCentral, Zoom Phone, Dialpad, GoTo Connect, Intermedia, VitalPBX, SkySwitch and Cytracom. Pulls documentation from IT Glue, Hudu and SharePoint. Built inside an MSP by people who have worked the tickets. Month to month plans, first month free. Book a demo: https://vight.ai/demo