ViewsCast Information

Viewscast develops and markets systems to continuously monitor the quality of call centres and to support a range of market research activities. It is startlingly fast to set up and simple to manage yet delivers genuinely new insights into customer and employee perceptions. Using advanced phone and web-server technology it captures feedback directly from customers and employees and makes the results available in real-time. This automated solution increases consistency, objectivity and sample sizes, whilst dramatically reducing costs and timescales. As a Managed Service it offers an on-tap solution with virtually no impact on existing operations; installing the system in-house ensures that the voice of the customer, (and employee) can be an on-going part of the policymaking process.