Victor Velez Email
Director Customer Experience @ IPLAN Soluciones IT
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Victor Velez Location
- Argentina
Victor Velez Work
- Director Customer Experience @ (September 2019 - Present)
- BPS Associate Director @ (September 2017 - September 2019)
- Customer Service Manager @ (December 2014 - August 2017)
- Service Manager @ (April 2012 - December 2014)
- Service Delivery Manager @ (May 2011 - March 2012)
- Service Manager for APAC region @ (August 2008 - April 2011)
- Technology Consultant @ (March 2008 - December 2008)
- Account Manager @ (November 2006 - March 2008)
- CRM Operational Manager @ (October 2004 - October 2006)
- Project Manager @ (July 2000 - September 2004)
- Team Leader @ (June 1999 - June 2000)
- Technical Support Senior @ (March 1998 - May 1999)
- Network administrator and Programmer @ Sysland s.r.l. (April 1997 - February 1998)
- Network administrator and Programmer @ Alamo Mindworks s.r.l. (June 1996 - March 1997)
Victor Velez Education
- Universidad Tecnológica Nacional
Engineer (Information Systems)
1994-2008 - Int. Guillermo Rawson
Victor Velez Skills
- Análisis estratégico de datos
- Business Continuity Planning
- Business Impact Analysis
- CRM
- Change Management
- Contract Negotiation
- Desarrollo de software
- Disaster Recovery
- Experiencia del cliente
- IT Service Management
- ITIL
- Inteligencia artificial
- Management
- Process Improvement
- Project Management
- Service Delivery
- Service Level Agreements
- System Monitoring
- Transformación digital
- Partnerships
- Customer Service
Victor Velez Summary
- Victor Velez, based in Argentina, is currently a Director Customer Experience at iplan* Argentina. Victor Velez brings experience from previous roles at Cognizant, Equifax and IBM. Victor Velez holds a 1994 - 2008 Engineer in Information Systems @ Universidad Tecnológica Nacional. With a robust skill set that includes Análisis estratégico de datos, Business Continuity Planning, Business Impact Analysis, CRM, Change Management and more. Victor Velez has 2 emails on RocketReach.
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