Victor Eddy Email & Phone Number
Head of Customer Support @ Wasoko
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Victor Eddy Location
- Kenya
Victor Eddy Work
- 2022 -now Head of Customer Support @
- 2012 -now Treasurer and Director Communication and Strategy @ Angels of Africa
- 2018 -2021 Customer Experience Manager @
- 2009 -2011 Branch Manager @
- 2007 -2008 Customer Service Team Lead @
- 2006 -2008 Customer Service Team Lead @
- 1997 -1999 Field Operations Assistant @
- 2021 -2022 Head of Retention and Customer Experience @
- 2015 -2018 Head of Contact Experience @
- 2013 -2015 Call Center Manager @
- 2010 -2013 Branch Manager @
- 2019 -now Strategic Communications Consultant @ .
Victor Eddy Education
- University of Nairobi 2013-2014
Victor Eddy Skills
- Customer Retention
- PowerPoint
- Communication
- Talent Intelligence
- Change Management
- Competitor Intelligence
- Customer Negotiations
- Market Share Analysis
- Negotiation
- Product Analysis
- Customer Relations
- Customer Service
- Usage Analysis
- Excel
- Microsoft Excel
- Training
- Management
- Teamwork
- Strategic Planning
- Customer Satisfaction
- Leadership
- VAS
- Performance Management
- Sales
- Process Improvement
- New Business Development
- Business Planning
- Project Management
- Customer Experience
- Team Management
- Team Leadership
- System Administration
- Budgets
- Call Centers
- Operations Management
- Risk Management
- Sales Management
- Telecommunications
- Strategy
- CRM
- Selling
- Retail
- Analysis
- Key Account Management
- Project Planning
- Account Management
- Business Strategy
- Business Development
- Marketing Strategy
- Social Media
- Analytical Skills
Victor Eddy Summary
- Victor Eddy, based in Kenya, is currently a Head of Customer Support at Wasoko. Victor Eddy brings experience from previous roles at Angels of Africa, d.light Solar and Zain Networks (K) Ltd. Victor Eddy holds a 2013 - 2014 University of Nairobi. With a robust skill set that includes Customer Retention, PowerPoint, Communication, Talent Intelligence, Change Management and more. Victor Eddy has 2 emails on RocketReach.
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