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Vicky Thornton Location
United Kingdom
Vicky Thornton Work
SMART Meter Deployment Lead @ (January 2026 - Present)
Associate Director @ (April 2023 - January 2026)
Operations Director @ (April 2022 - May 2023)
Head Of Operations @ Three Sixty Company (April 2018 - April 2022)
Operations Director @ (February 2012 - January 2018)
Operations Manager for public sector client @ (April 2011 - July 2012)
General Manager @ Ventura (December 2009 - April 2011)
Operations Manager for media client @ Ventura (March 2009 - November 2009)
Operations Manager O2 Business Customer Services @ Ventura (September 2006 - June 2008)
Operations Manager for Collections - multi client @ Ventura (November 2005 - August 2006)
Operations Manager public sector client @ Ventura (February 2004 - October 2005)
Team Manager @ Ventura (July 1999 - January 2004)
Fraud Prevention Team leader @ Ventura (July 1996 - June 1999)
Vicky Thornton Skills
Contract Management
Employee Engagement
Operational Efficiency
Resource Management
Team Building
Contact Centers
Training Delivery
Leadership
Strategic Planning
Customer Satisfaction
Negotiation
Performance Improvement
Operational Excellence
Management
People Development
Process Improvement
Customer Service
Project Management
Telecommunications
Customer Retention
CRM
Project Delivery
Vendor Management
Business Analysis
Contact Center Management
Outsourcing
Change Management
Performance Management
Team Management
Stakeholder Management
Call Centers
Customer Experience
Team Leadership
Operations Management
Business Process Improvement
Coaching
Service Delivery
Account Management
Customer Relationship Management (CRM)
Customer Relationship Management Crm
Business Development
Strategy
Business Process Outsourcing Bpo
Research
Customer Relationship Management
Business Process Outsourcing
Vicky Thornton Summary
Vicky Thornton, based in United Kingdom, is currently a SMART Meter Deployment Lead at Yorkshire Water. Vicky Thornton brings experience from previous roles at Concentrix, HGS - Hinduja Global Solutions, Three Sixty Company and Capita Customer Management. With a robust skill set that includes Contract Management, Employee Engagement, Operational Efficiency, Resource Management, Team Building and more. Vicky Thornton has 1 mobile phone numbers on RocketReach.
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