Vicky Kumar Email
Service Desk Engineer @ InKnowTech
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Vicky Kumar Location
- Patna, BR, IN
Vicky Kumar Work
- Service Desk Engineer @ (January 2025 - Present)
- Network Operations Center @ BPCL (November 2024 - Present)
- Associate Engineer @ (April 2024 - November 2024)
- Information Technology Support Specialist @ (April 2024 - November 2024)
- Campus Ambassador @ (August 2021 - February 2022)
- Internship Trainee @ (June 2021 - September 2021)
- Full Stack Training from Value Added Programs @ (December 2021 - January 2022)
Vicky Kumar Education
- Uttarakhand Technical University
Bachelor of Technology (Computational Science)
2019-2023 - Patliputra University, Patna
12th (PCM)
2017-2019 - St. lawrence academy
10th (All subject- FINE ART(painting))
2016-2017 - Patliputra Exotica
High School Diploma (PHYSICAL SCIENCES)
- St. Lawrence Academy Patna, Bihar
High School Diploma
Vicky Kumar Skills
- 2nd Line IT Support
- Analytical Skills
- Bootstrap
- Cascading Style Sheets (CSS)
- Change Management
- Citrix Cloud
- Citrix Products
- Computer Science
- Continuous Process Improvement
- Cross-functional Coordination
- Customer Service
- Devops jira tool
- Email Clients
- English
- Enterprise IT Infrastructure
- Enterprise Management Tools
- HTML
- HTML5
- Hardware Diagnostics
- Hardware Installation
- Health Assessment
- High Quality Standards
- IBM Certified Systems
- IP SLA
- IT Hardware Support
- ITIL
- ITIL Certified
- ITIL Process Implementation
- ITIL Service Strategy
- Incident Management
- JavaScript
- Jira tool
- L2/L3 protocols
- Linux
- Microsoft Office
- Monitoring
- Multilingual Communication
- Network Infrastructure
- Network Operations Center (NOC)
- Operating Systems
- Operational Optimization
- Performance Dashboards
- Problem Solving
- Process Optimization (Manufacturing)
- Python (Programming Language)
- Red Hat Enterprise Linux (RHEL)
- Reducing Operating Costs
- Remote Desktop Protocol (RDP)
- Secondary Research
- Service Desk
- Service Improvement
- Service-Level Agreements (SLA)
- Stakeholder Management
- Standard Operating Procedure (SOP)
- Support Documentation
- Technical Documentation
- Technology Enabled Business Transformation
- Ticketing Systems
- Troubleshooting
- Web Development
- Windows
- Workflow Applications
- Zohu
Vicky Kumar Summary
- Vicky Kumar, based in Patna, BR, IN, is currently a Service Desk Engineer at InKnowTech. Vicky Kumar brings experience from previous roles at BPCL, Teleperformance and Ethical Edufabrica Pvt. Ltd. Vicky Kumar holds a 2019 - 2023 Bachelor of Technology in Computational Science @ Uttarakhand Technical University. With a robust skill set that includes 2nd Line IT Support, Analytical Skills, Bootstrap, Cascading Style Sheets (CSS), Change Management and more. Vicky Kumar has 1 emails on RocketReach.
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