Vicky Jain Email & Phone Number
Senior Vice President I Global Head I eCommerce, Travel, IT Support, Telecommunication I BPS and BPO
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Vicky Jain Location
- Gurugram, HR, IN
Vicky Jain Work
- Senior Vice President I Global Head I eCommerce, Travel, IT Support, Telecommunication I BPS and BPO @ Self-employed (September 2023 - Present)
- Senior Vice President Global Contact Center @ (January 2022 - September 2023)
- VP Global Operations @ (September 2013 - December 2021)
- Head of BPO Operation @ Legend BPO (November 2011 - September 2013)
- SBU Head Punjab @ Spice BPO (April 2011 - October 2011)
- AVP Operations @ (April 2010 - August 2010)
- Associate Vice President Operations @ (September 2008 - April 2010)
- AVP Oprational Excellence @ (September 2008 - November 2008)
- Sr. manager @ Convergys (August 2001 - July 2008)
- Team manager @ Options Securities P Ltd (August 1997 - July 2001)
Vicky Jain Education
- Delhi University
BA (English)
1993-1996 - Indian School of Business
(Leadership with AI)
- denobili School, CMRI, Dhanbad
Vicky Jain Skills
- Strategy Consulting
- Interpersonal Skills
- Business Relationship Management
- Customer Satisfaction
- Customer Retention
- Talent Management
- Global Delivery
- Contact Center Management
- Strategic Leadership
- Strategic Planning
- Service Quality
- Escalation Resolution
- Continuous Process Improvement
- performance evaluation
- Employee Learning & Development
- strategic business planning
- Thought Leadership
- risk assessment and mitigation
- Transition Management
- Innovation Management
- Automation
- Continuous Improvement
- escalation engagement
- Technical Support
- Consulting
- training and quality
- Technology Solutions
- Strategic Partnerships
- Client Communication
- Client Services
- Business Reviews
- Customer Service
- Sales
- Finance
- BPO
- Front-end
- Service Delivery
- Team Management
- Vendor Management
- Operations Management
- Performance Management
- Call Center
- Outsourcing
- Voice operations
- E-commerce
- Training
- Situational Leadership
- Emotional Intelligence
- Green Belt
- Project Management
- Process Improvement
- Call Centers
- Management
- Operational Excellence
- Program Management
- Management Consulting
- Customer Experience
- Business Process Improvement
- Contact Centers
- Human Resources
- Business Process Outsourcing (BPO)
- Customer Relationship Management (CRM)
- Leadership
- Strategy
- Telecommunications
- Employee Engagement
- Management Information Systems (MIS)
- People Management
- Business Strategy
- Service-Level Agreements (SLA)
- Employee Relations
- E Commerce
- Business Consulting
- Front End
- Center Head
- Business Process Outsourcing Bpo
- Backend Operations
- Business Excellence
- Business Process Outsourcing
Vicky Jain Summary
- Vicky Jain, based in Gurugram, HR, IN, is currently a Senior Vice President I Global Head I eCommerce, Travel, IT Support, Telecommunication I BPS and BPO at Self-employed. Vicky Jain brings experience from previous roles at BLS International Services Ltd, Legend BPO and Spice BPO. Vicky Jain holds a 1993 - 1996 BA in English @ Delhi University. With a robust skill set that includes Strategy Consulting, Interpersonal Skills, Business Relationship Management, Customer Satisfaction, Customer Retention and more. Vicky Jain has 1 emails and 2 mobile phone numbers on RocketReach.
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