Vicki Harrison Email

Head of Service Delivery @ Vaioni Group Limited

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Vicki Harrison Location

Warrington, GB

Vicki Harrison Work

2023 -now Head of Service Delivery @
2020 -2023 Head of telecoms @
2019 -2020 Provisioning and Quality Manager @
2017 -2019 Jeopardy Manager @
2015 -2017 Senior Jeopardy and Escalation Manager @
2015 -2015 Jeopardy and Escalation Manager @
2014 -2015 B2B Fulfilment provisioning co ordinator @
2013 -2014 Planning Coordinator @
2010 -2013 Fault manager @
2006 -2010 1st and 2nd voice and broadband tech support @
2004 -2006 Customer Service Representative @

Vicki Harrison Education

Pearson
NVQ level 2 (Team leader)
2017-2018
St's peter and Paul RC high school
Gcse (maths English science it drama)
1998-2003

Vicki Harrison Skills

Managing multiple locations
Process Management
Operational Efficiency
Key Metrics
Easily Adaptable
Program Management
Change Management
Skill Development
Problem Solving
Customer Service Operations
Cost Management
Technical Discussions
Public Speaking
Presentations
Jira
Interpersonal Communication
Technical Project Delivery
Client Onboarding
Incident Response
VBA Excel
Task Management
English
Agile Methodologies
Decision-Making
Critical Thinking
Coaching & Mentoring
Personal Development
Business Process Re-engineering
Business Process Improvement
Csip
Analytical Skills
Business Management
Customer Experience Management
ITIL Process Implementation
Defining Requirements
Reporting & Analysis
Customer Service Training
Business Process Outsourcing (BPO)
Business-to-Business (B2B)
Service Delivery Management
Contact Center Operations
Customer Service Management
Incident Management
Soft Skills
Customer Support
Leadership
Organization Skills
Interpersonal Skills
Teamwork
Communication
Telecommunications
Broadband
Call Centers
Networking
Process Improvement
VoIP
Ethernet
Team Leadership
Service Delivery
Managed Services
Customer Experience
Unified Communications
IP
MPLS
Team Management
Management
Contact Centers
WAN
Customer Satisfaction
Outsourcing
Mobile Devices
Analysis
Telephony
Technical Support
Voice over IP (VoIP)
Customer Relationship Management (CRM)
Project Management
Microsoft Office
Session Initiation Protocol (SIP)
Project Delivery
Customer Service
Time Management
Supervisory Skills
Multiprotocol Label Switching (MPLS)
Dia
KPI Implementation
KPI Reports
KPI Dashboards
Leadership Development
People Management
People Development
Advising People
Influence Others
Cross-functional Team Leadership
Strategic Leadership
ITIL Certified
Lean Six Sigma
Performance Management
ITIL
Coaching
Customer Relationship Management Crm
Voice Over Ip Voip
Session Initiation Protocol Sip
Voice Over Ip
Customer Relationship Management
Session Initiation Protocol

Vicki Harrison Summary

Vicki Harrison, based in Warrington, GB, is currently a Head of Service Delivery at Vaioni Group Limited. Vicki Harrison brings experience from previous roles at Redcentric and TalkTalk Business. Vicki Harrison holds a 2017 - 2018 NVQ level 2 in Team leader @ Pearson. With a robust skill set that includes Managing multiple locations, Process Management, Operational Efficiency, Key Metrics, Easily Adaptable and more. Vicki Harrison has 2 emails on RocketReach.