Veska Pecova Email
Head of business contact centre in T-mobile and Telekom MK @ invalid
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Veska Pecova Location
- North Macedonia
Veska Pecova Work
- Head of business contact centre in T-mobile and Telekom MK @ (January 2011 - Present)
- Correspondence and complaints Manager @ (January 2009 - January 2011)
- Complaints Specialist @ (January 2001 - January 2005)
- Lawyer aspirant @ Lower office (January 1993 - January 1995)
Veska Pecova Education
- University of tourism and management - Faculty of Human Resource Management
Master for human resources management (HR)
2011-2013 - University Kiril & Metodi - Skopje
Graduate Lawyer
1987-1993
Veska Pecova Skills
- Organization Skills
- Excellent communication skills
- Professional manner both orally and in writing, often requiring difficult negoti
- Influencing, persuading, coaching and negotiating skills
- Providing the necessary coaching, support & guidance to assist new staff
- Pro-active and self-motivated
- Ability to prepare and present reports
- Customer Experience
- Time Management
- Telecommunications
- Call Centers
- Contact Centers
- Performance Management
- Team Management
- Training
- Customer Satisfaction
- Team Leadership
- CRM
- Customer Retention
- Management
- Outsourcing
- Coaching and Negotiating Skills
- Support and Guidance to Assist New Staff
- Often Requiring Difficult Negoti
- Providing the Necessary Coaching
- Influencing
- Professional Manner Both Orally and in Writing
- Pro Active and Self Motivated
- Persuading
Veska Pecova Summary
- Veska Pecova, based in North Macedonia, is currently a Head of business contact centre in T-mobile and Telekom MK at T-Mobile Macedonia. Veska Pecova brings experience from previous roles at T-Mobile Macedonia and Lower office. Veska Pecova holds a 2011 - 2013 Master for human resources management in HR @ University of tourism and management - Faculty of Human Resource Management. With a robust skill set that includes Organization Skills, Excellent communication skills, Professional manner both orally and in writing, often requiring difficult negoti, Influencing, persuading, coaching and negotiating skills, Providing the necessary coaching, support & guidance to assist new staff and more.
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